FREQUENTLY ASKED QUESTIONS

If you have never done any fundraising before we are here to help and while it may seem a little daunting to ask for a donation, most people are happy to support once they are asked.

Our resource hub makes it easy to spread the word about STEPtember. Whether you are participating with friends and family or with your workplace, we have you covered! From digital templates to printable posters, these are all the tools you will need to help reach your fundraising and stepping goals. You can also access via your Dashboard under the ‘Resource’ page.

We also have lots of helpful fundraising hints and tips you can use to encourage people to donate to you. You can also go to the 'Get Support' tab via your Dashboard to help share your fundraising page and get support from friends, family and colleagues.

If the donation is $2 or more, a tax receipt will be sent to the sponsor's nominated email address.

Make sure your sponsors check their junk mail for their tax receipt if they have not received it.

They can also access their tax receipt via the Donor Login page.

That’s up to you! All funds raised by you and your team members will be combined to reach your team target.

If you wish to use Facebook to fundraise you will need to create a Facebook fundraising page from your STEPtember dashboard. This will allow for any donations from Facebook to be counted towards your fundraising total.

To create a STEPtember Facebook fundraiser:

1. Log into your dashboard https://www.steptember.org.au
2. In the header banner click ‘Create Facebook fundraiser’
3. Follow the prompts to complete your page
4. Share with your friends on Facebook and remember to give a shout out to your donors and share their donations to encourage further support.

Note:

• If you create a Facebook Fundraiser on Facebook directly (without following the steps from your dashboard), donations received will not appear on your fundraising page. However do not worry if this happens as STEPtember/Cerebral Palsy Alliance will still receive funds raised this way, and they will help make a difference to people living with cerebral palsy.
• Donations from a Facebook Fundraiser will not show the name of the person making the donation on your Fundraising page – it will only display as “Facebook Donation” however you can still send personalised thank you messages via Facebook to anyone that donates via a Facebook Fundraiser to you and it will still go towards your Fundraising total.

Great work! Why not keep the momentum going? Your Team Captain can increase your team’s target at any time by selecting 'My Team' from the drop down arrow next to their name at the top right and then selecting 'Edit Team Page'.

You can select to fundraise for either research or services and equipment. If you’re unsure, the Cerebral Palsy Alliance will allocate the funds to where they’re needed the most.

No. Get a headstart and start fundraising as soon as you register.

Yes. The STEPtember website uses SSL technology to encrypt your personal data when it is transferred from your browser to the website. Your personal details are protected on our servers, which are PCI DSS (Payment Card Industry Data Security Standard) compliant. We never store any credit card details on our servers.

Your fundraising target is just a guide to motivate you and your team throughout the challenge. Any fundraising you do will make a huge difference to children and adults living with cerebral palsy.

Please contact our Customer Support Team and they will be able to issue you one directly.

You have until midnight on Monday 31st October 2022 to receive a donation for the STEPtember 2022 campaign.

There are a couple of ways you can support by donation.

If you have not already got the Fundraising link from the individual, team or organisation you would like to support, then:

1. Go to www.steptember.org.au

2. Click DONATE

3. Search for the individual, team or organisation you wish to support and click onto their page.

4. Choose from one of the pre-selected amounts or enter your own preferred amount.

5. Follow the prompts to complete your donation

You can also make a General Donation and select the amount you would like to donate. Note this is a general donation to the STEPtember Campaign and not to a particular individual, team or organisation. 

There a couple of ways you can share your donation page to help you reach your Fundraising goal.

• Log into your account and you will find the share icons for many social channels at the top of your dashboard. Select the channel you want to share and you will be prompted to your personal social page.
• You can also copy your donation link via the 'Fundraising Page' within your dashboard to any sharing platform. The format of the links will be as follows:
  • Organisation: Steptember.org.au/fundraisers/organisationname
  • Teams: Steptember.org.au/fundraisers/teamname
  • Individual: Steptember.org.au/fundraisers/participantfirstnamelastname
• Share a request for support from the ‘Get Support’ page within your dashboard. There is even an email template you can send out called:'Help me reach my STEPtember fundraising goal'.

It sounds like something might have gone wrong. Please make sure you’ve completed all fields on the donation page.

When the donation has been successfully processed, you will receive an email tax receipt.

Not to worry it sounds like your donation has gone into the general donation pool.

Please send us the donors’ name, email and whose page it should be appearing on.

The customer service team will be able to relocate this for you.

A tax-deductible donation is any donation over $2 that was not given in exchange for goods or services. Examples of payments that are not tax-deductible include:

• Registration fees
• Purchases of raffle tickets
• The cost of attending fundraising dinners (even if the cost exceeds the value of the dinner)
• Any funds donated from outside of Australia

Any donations you make should appear as ‘Steptember’ on your bank statement.

In some cases, you may see ‘Cerebral Palsy Alliance’ or ‘CPA’ and this is because the STEPtember Campaign is made possible by the Cerebral Palsy Alliance CPA.

You have until midnight on Friday 14^th October 2022 to make a donation.

If you have donated over $2 in the past or have sponsored someone taking part in one of our events, you can login to access your tax receipts.

Select “login’ from the STEPtember homepage, then under “donor login” enter the email address used when making the donation. You will be emailed a link to your tax receipt, remember to check your junk mail if you do not receive.

You can also access your tax receipt via the Donor Login page.

Collecting cash donations is certainly a part of fundraising however for each person who would like a tax receipt or if you want the donors name to appear as an individual donation tile on your page, you will need to individually add this donation to your STEPtember profile.

If you are planning to collect cash donations and your sponsors would like a tax-deductible receipt, we encourage you to keep a record of their details so you can enter the amount later onto your fundraising page.

The details you will need to collect from the sponsor:
1. The donation amount
2. Full name (first and last)
3. Email address (to send them a receipt)

For any offline donations you may receive there is a receipt option which can be found by logging onto your STEPtember dashboard and selecting "My Sponsors" then scroll down to select the Offline Donations and select "Add offline donation".

Please note that before adding another offline donation, you'll need to pay or cancel your past offline donation by clicking on the 'Pay/Cancel' button for your pledged offline donation listed under donations above. 

Once you have entered the sponsors details and clicked ‘Save,’ you will then be asked to make the payment which you can do via credit card, Pay Pal or EFT (electronic fund transfer).

We highly recommend paying via credit card or PayPal so the donation appears immediately on your fundraising page. EFT payments take up to 10 days to be processed so will not appear on your page for quite some time. EFT payments will also not generate tax receipts for individual donors and all funds will be seen as a single donation from yourself. If tax receipts are important to your donors, please pay by credit card or PayPal.

You have until midngiht on 31st October 2022 to make/receive a donation.

If your donation is not matched please do not be disheartened as every donation received will still make a significant impact on our cerebral palsy community and help to?support people living with cerebral palsy to live their best lives. We really value all your support, and hope that you are enjoying STEPtember!

Certain criteria must be met for a STEPtember Donation to be matched (note all criteria must be met):

• Donation must be made on a Dollar Match day
• Donation was made to the applicable STEPtember Individual Fundraising page, Team Fundraising or Organisation Fundraising page via the steptember.org.au website
• Donation receipt confirmed between the Dollar Match Day Start Time 10:00am AEST until the Dollar Match Cap is reached or Dollar Match Day End Time 11:59pm AEST (whichever occurs earlier).

Donation will NOT be matched if any of the below apply:

• Donation made too early (before 10am AEST)
• Donation too late (after the CAP has been reached)
• Donation made to a Facebook Fundraising Page
• Donation was made as General STEPtember donation
• Donation over $5000AUD

Note:

• Matched donations will appear on the participant’s fundraising page automatically.
• CPA will notify participants via our Facebook page when the Dollar Match Cap has been reached.
• See STEPtember T&Cs

During Registration

1. Select "Yes, I want to create a team" at the Set Up Your Team Step.

2. Choose a unique team name and select your team fundraising goal .

3. Invite your team members. You can choose to invite up to three team members at this time by clicking 'add' and entering their First name, last name and email address (Please double check spelling).

4. Each team member will receive an email invitation to join your team and complete their registration.

Note: you can choose to add team members add a later date from your fundraising dashboard too (see steps below).

After Registration

If you are already registered as an individual and want to create a team, follow the steps below:

1. Log in to your fundraising dashboard

2. Click "Create a Team Page", choose a unique team name and select your fundraising goal.

3. Click Create Team.

4. Click the 'Manage Team Members' tab and invite up to three friends to join your team.

5. An email invite will then be sent to invited Team members with further instructions on how to complete the registration (remind to check Junk inbox).

If a team member DID NOT receive the invite then please try following this link: https://www.steptember.org.au/register/invite/au

Please also see How do I join a team?

Your Team Captain will be prompted to invite you during the registration process, so hold tight and wait for your invite to land in your inbox (remember to check your junk mail).

You will then need to click on the link provided and enter your details to complete the registration.

If you are already registered and need to join a team, please log in and use this link: https://www.steptember.org.au/join/insertteamnamehere

You will need to paste in the exact spelling of your team name where it says insertteamnamehere no gaps between the words. If you are unsure please reach out to your Team Captain for correct spelling.

If that link does not work please try using this link: https://www.steptember.org.au/register/invite/au

Note: If the team is full a message will pop up saying - Oops! Looks like the team you’re trying to join is already full. Please reach out to the Team Captain if you think this is a mistake or create a new team when registering.

Please also see How Do I form a team and add team members?

The Team Captain oversees registering the team, inviting, motivating and coaching team members. 

You can have anywhere from one to four people in your team. Please see How do I form a team and add team members.

If you want to get involved but don't have a team, you can also register as an individual.

Cerebral Palsy Alliance have always had teams of four to encourage teamwork and fun sportsmanship. A little bit of competition between teams is fun! We like to keep it easy for everyone and if teams get too large individuals can sometimes get lost in the process.

However, you can have more than one team and simply join them together under an Organisation or individuals can participate together under the organisation. Please see How do I create an organisation.

Even though the teams are set up with a maximum of four people, you are still able to link up these teams under one ‘Organisation.’ 

If you are a group of friends or family, you will need to first create an ‘organisation’ so your teams can all be linked underneath this.

1. Choose someone within your group of friends or family to be the ‘Organisation Coordinator.’

2. This person can then go ahead and register at https://www.steptember.org.au/ and select ‘Yes, I want to create an Organisation’ on the ‘Organisation Page’ of the registration flow.

3. On the second step the Organisation Coordinator will need to create a new Organisation. 

4. Once the Organisation Coordinator has completed all registration steps the Organisation Page will be ready for sharing. 

5. The Organisation Coordinator can invite friends or family members to either register as a Team or as Individuals participating under the organisation. Note, if, your organisation would like to participate in teams, please ask staff to gather themselves into teams of 4 and elect a Team Captain.

6. Please read the Article on How do I form a team and add team members.

You have the option to sign up as an individual STEPper during your registration. You can always invite new people to register to become your team members down the track if you change your mind.

We strongly discourage changing team names from 1 September especially if you have already shared your team fundraising URL out to your network.

If we change the team name, the URL (link to your STEPtember page) will also change. This then may impact people who are trying to use the original link you shared to donate and support you.

If the team name urgently requires changing then please contact the Customer Support Team with your Team name change request, otherwise we encourage you to keep stepping and sharing your current fundraising link.

Note: Many Team names are already taken so your team and we cannot change your team name to a name that already exists or is very similar. All Team Names must be unique.

You can check existing team names here: https://www.steptember.org.au/fundraiser-search

. 

No. Each participant is identified by their unique email address, which is paired to a single team.

If you are already registered to a team and accept an invite from another team you will be moved across to the new team along with your STEP data and donations.

No worries, just ask your new team captain to send you an invite and follow the link - you will automatically be moved into your new team along with your STEP data and donations.
 
If your new team captain needs to know how to invite you see How do I form a Team and Add Team Members.

During Registration:

1. Choose someone within your organisation to be the ‘Organisation Coordinator’. 

2. This person can then go ahead and register at https://www.steptember.org.au/ and select ‘Yes, I want to create an Organisation’ on the ‘Organisation Page’ of the registration flow.

3. Next the Organisation Coordinator will need to create a new Organisation. 

4. A team can also be set up during the Registration process or after via the Dashboard. 

5. Once the Organisation Coordinator has completed all registration steps the Organisation Page will be ready for sharing. 

6. The Organisation Coordinator can invite colleagues to either register as a Team or as Individuals participating under the organisation. Note, if, your organisation would like to participate in teams, please ask staff to gather themselves into teams of 4 and elect a Team Captain.

7. Please read the Article on How do I form a team and add team members.

During Registration:

If you wish to join an organisation that is already registered you can do this by selecting ‘Yes, I want to join an Organisation’ on the ‘Organisation Page’ of the registration flow.

You will then be able to search for your organisation to join. If your organisation doesn’t appear in the search make sure to check the abbreviated and full name of the organisation.

Once you have selected your organisation follow the prompts to complete your registration. You can either register as an individual or Create a team.

Please read the Article on How do I form a team and add team members.

After Registration:

You can also visit the organisation's fundraising page and click 'Join Us'.

If you registered as part of the wrong organisation, navigate to the correct organisation page and click the ‘Join Us’ button and you will be moved into the correct organisation along with your STEP data and donations.

If you need further help, please contact the Customer Support team with the details of the organisation you should be registered with.

No worries! Ensure you are logged in using the details you signed up with, then navigate to your Organisation's fundraising page and click 'Join Us'. You will be asked to confirm that you want to join the organisation, and may be prompted to select a department (if your organisation is using departments).

If you need further help, please contact the Customer Support team with the details of the organisation you should be registered with.

No, not at all! We have many ways that you can be involved. If you just want to step on your own or with a team, but not as part of an organisation, we would love to have you participate.

This is available as part of the registration process by following the prompts to take you through to create your individual Fundraising page.

Note you can still create or join a team or organisation after you have completed your registration.

Yes, you will need to register your organisation again this year.

Each year is a unique event and requires a new registration.

We recommend searching to see if someone has already registered with your organisation for this year's event, and if not, you can become the Organisation Coordinator and register it yourself!

See How do I create an organisation

Absolutely.

You can enquire here.

We'll be in touch with more information about STEPtember 2023 to get your company STEPping!

The Organisation Coordinator can set up sub groups known as departments that sit under the overall organisation.

Departments can have any number of participants in them and do not require a captain.

They are often along the lines of any organisations own departments, e.g, HR / Accounting / Marketing or locations e.g Sydney, Brisbane, Melbourne office.

You can track your steps whichever way you prefer!

• Order an official STEPtember pedometer during registration, and log your steps via the website or app each day.
• Download the STEPtember App, and choose "Start Activity" any time you are starting an activity you'd like to log.
• Choose from our list of inclusive activities on the web platform or app.
• Use your preferred wearable/app to track your steps and synch them with the STEPtember App!

Please note prior to 1 Sept, while you won't be able to log steps or activity via the dashboard on the website you will be able to log steps and sync wearables to the app. There is an overall single entry limit of 50k steps across website and app. Any stepping/activity data logged prior to 1 Sept will be wiped clear on 31 August at 23:59pm. 

10,000 steps a day is the STEPtember goal, however you can adjust your own daily step goal to suit your own situation. We recommend 10,000 steps a day for optimum health and overall well-being - but please feel free to adjust to suit your own personal circumstances.

There are also many activity options which include options like housework and other at home activities which can be converted into steps on your dashboard and go towards the daily step goal. See our Step Converter on our Resource page. 

Once registered you are also able to update your stepping goal via your dashboard. You may even like to challenge yourself by joining one of our stepping leagues taking 12,000, 15,000 and 20,000 steps per day.

To log your steps and activities during the STEPtember challenge:

1. Log in and click on your dashboard via the website Click on “Log My Steps” from the menu and input the steps and activities you have completed for the given date.
2. After you have done this your steps will appear below in the "My Step Log" section.

Please note prior to 1 Sept, while you won't be able to log steps or activity via the dashboard on the website you will be able to log steps and sync wearables to the app. Any stepping/activity data logged prior to 1 Sept will be wiped clear on 31 August at 23:59pm.

Last day to log your steps and activity is midnight 4 October 2022.

Sometimes the system can take a moment to update your STEPs or activity count. If this happens, close and re-open the app to refresh and the new total should appear.

If you make a mistake while entering your steps, you can delete steps or activity by logging into your account on the website only.

1. Log into your account 
2. Click on ‘log my steps’
3. Scroll down to see your logged steps.
4. Click on the bin icon next to any entry you wish to delete. This will completely remove the entry so you can start again.

NOTE: Steps and activity can NOT be deleted on the APP.

We will have a limited number of pedometer stock available when registration opens. We also encourage participants to help us move towards a more environmentally sustainable campaign going forward and reuse pedometers from previous years.

If you choose to order a STEPtember pedometer, only 1 pedometer can be ordered per participant. Pedometers will start landing on doorsteps in early August and please allow up to 10 business days for it to be delivered by Australia Post.

The good news is that there are many other ways to measure your steps for this year’s campaign.

The STEPtember app allows you connect your wearable device. 

If you don’t have a wearable device, you can also use the built-in tracker to map your walk/run or add your steps manually using the Step Converter which has over 40 activities which you can log and convert towards your 10,000 steps a day.

First step is to remove the battery, let it sit for 30 seconds and put it back in.

Be sure that the battery is in the correct polarity position - Positive (+) side of the battery should be upward facing.

If this doesn't work, you may need to replace the battery which can be found in most supermarkets or convenience stores.

The good news is that there are many other ways to measure your steps for this year’s campaign.

The STEPtember app allows you connect your wearable device. 

If you don’t have a wearable device, you can also use the built-in tracker to map your walk/run or add your steps manually using the Step Converter which has over 40 activities which you can log and convert towards your 10,000 steps a day.

If you have requested a STEPtember pedometer please allow up to 10 business days for it to be delivered by Australia Post.

The good news is that there are many other ways to measure your steps for this year’s campaign.

The STEPtember app allows you connect your wearable device.

Download via:

If you don’t have a wearable device, you can also use the built-in tracker to map your walk/run or add your steps manually using the Step Converter which has over 40 activities which you can log and convert towards your 10,000 steps a day.

Access to log your STEPtember steps that were completed between 1 - 30 September will be open until midnight Tuesday 4 October 2022. 

Donations can still be made up until midnight Monday 31st October 2022.

You can convert almost ANY activity you do during STEPtember into steps!

Our Step Converter has over 40 activities which you can log and convert towards your 10,000 steps a day.

 From adaptive sports, boccia, house cleaning, gardening and even playing with your pet – hit those 10,000 steps a day without even leaving the house.

 Of course, we also have the classics too like team sports, dance classes, yoga, swimming, bike riding and so many more inclusive activities available for step conversion this year, there is something for EVERYONE.

YES! We have a brand new STEPtember App for 2022 so please delete any old STEPtember Apps and reinstall the new one.

You can download the STEPtember App from your App Store:

Please also check out more information on the STEPtember App here!

When you register for STEPtember, an app account is automatically created for you. You can log in to the app using your STEPtember website email and password.

Please also check out more information on the STEPtember App here!

Firstly, ensure you have finalised your STEPtember registration as an App account is created once you have finalised your STEPtember registration.

Check here: https://www.steptember.org.au/register/invite/au

Next, check that you have the most up to date STEPtember App and you may need to delete any old STEPtember Apps and reinstall the new app.

Click here for iOS users version - IOS is 6.0.0-2 OTA v11

Click here for Android users version - Android is 6.2.0-89

If you’re experiencing issues with logging in into our STEPtember App, make sure you've followed all our APP troubleshooting tips.

Here are 4 quick tips to also help you:

1. Triple check you are using the correct email address and password, and ensure spelling is correct (check if your CAPS lock is on)?
2. Reset your password in your account on the STEPtember website?
3. Check your WIFI/4G and disconnect from the WIFI?
4. Delete and re-download the app?

If you’re still having issues, you can:

1. Reset your password in your account
2. Log in again to the STEPtember website with your refreshed password
3. Try to log in to the app again
4. Check in with a colleague or family member – can they log into your account using your credentials via their STEPtember App? If they can log in successfully, please try to reset the network settings of your device. Please find below a link to the reset instructions. Please note, this will remove your saved Wi-Fi passwords, so please make sure you know them before continuing.

For further assistance please check the below:

• iOS Reset Network Settings see #7 in the tips list.
• Android Reset Network Settings

Within the STEPtember App there are multiple ways to track your activity.

First option – Link Wearables

1. Open the App
2. Click MENU
3. Click Link Wearables
4. Connect your wearable device by selecting from the list of options

SEE FAQ - What wearables can I connect to the app?

 Second Option - Log within Daily Step box

1. Open the app
2. Click on the blue + within the Daily Step box
3. Select add STEPS or add ACTIVITY
4. For adding STEPS: Choose the date and add your step count
5. For adding an Activity: Choose the date, select the activity and add how long you did the activity for
6. Click LOG STEPS/ACTIVITY and you can also share your activity to your FEED

Third option – In Built Activity tracker

1. Open the app
2. Click ‘START ACTIVITY’ which will take you to the in-built APP step/activity tracker
3. You will need to enable location permissions
4. Click “START” and there will be a 3-2-1-GO countdown and then you can start STEPping!
5. Once completed your STEPping select Stop and your activity will be logged (note if your activity is under 200m it will be considered too short and not recorded).

Please note prior to 1 Sept, while you won't be able to log steps or activity via the dashboard on the website you will be able to log steps and sync wearables to the app. Any stepping/activity data logged prior to 1 Sept will be wiped clear on 31 August at 23:59pm.

You will not be able to delete Steps or activity via the STEPtember APP.

If you make a mistake while entering your steps, you can delete steps or activity by logging into your account on the website only.

1. Log into your account
2. Click on ‘log my steps’
3. Scroll down to see your logged steps.
4. Click on the bin icon next to any entry you wish to delete. This will completely remove the entry so you can start again.

This year we are pleased to have a larger pool of wearables you can connect to the app, making your STEPping easier than ever!

You can connect either Fitness Activities, or your Daily Step Count from your preferred wearable. 

Fitness Activities - These are walking or running activities recorded and measured by the GPS tracking on your wearable device.

Activities like cycling, swimming etc will not be automatically synched to the app.  If they are converted to steps by your specific tracker, then they can be added in using the daily step count function.

Daily Step Count – Must always be logged to the app by the user. Do this by going Daily steps+ > Steps > Log Steps.  The daily step count from your device will be pulled in to the app for you to log. 

Note: at this time Google Health is not able to be connected however we are working on that for 2023 to replace Google Fit

Please refer to the FitBit Guide to connect your FitBit wearable to the App.

Devices Requiring a Third Party Connector: These devices require a connector to pull the data from the device into the app. For example, if you are using a Garmin device, and want to pull your step data into the app, you should first connect your Garmin to Apple Health, and then log your steps via the instructions above.

The STEPtember app allows you to connect your wearable device to:

NOTE: If you did not connect your wearable during the app set up you can do it later by going into the App, click on ‘menu’ then ‘Link Wearables’.

NOTE: If you are experiencing issues with your app, please go to your App store and ensure you are using the latest version of the App you can also run through APP Troubleshooting.

Connect:

On initial setup of the app, you would have been given an option to connect wearables.

If you did not connect your wearable during the app set up, you can browse to the app menu and choose ‘Link Wearables’ to connect / disconnect them.

See FAQ What wearables can I connect to the app?

Disconnect:

You will need to go to the app menu and choose ‘Link Wearables’, and then select to un-link the connection. Once done on the app, you will need to also go to your wearable account and ensure that you have removed the app access there too. Please refer to your device’s support site for instructions on how to remove a connected 3^rd party app.

The STEPtember App uses the inbuilt GPS system in your smartphone to track your fitness activity when using the ‘Start Activity’ button.

If you link the app to a wearable, then the app will use the devises GPS and location systems to track your steps, which are then loaded in to the STEPtember App.

This means that the app has detected that you have had an activity logged that is faster than 25km an hour and as such is not possible to map to a step count.

If you believe this is incorrect please log a support ticket with customer support providing the date and time of the activity, as well as a screen shot of the disqualified message and what happened when you got it. It will be reviewed and amended as needed.  

Some participants might experience slight inconsistencies in their step/activity data during the first couple of days in STEPtember, following the first sync of activity data between their wearables/fitness trackers when opening the app. This can result in the app picking up logged activities prior to September, depending on when the first wearable/app sync was performed. Our tech teams are currently clearing up the data prior to 1 September to ensure only activities between 1-30 September are included. This will be resolved and updated shortly.

GPS issues may occur during an activity. This can be caused by the phones operating system attempting to preserve memory and battery, as well as accuracy of the GPS signal. 

If you have a weak signal, then discrepancies can occur. In this case the activity may report a different distance than you travelled, and the STEPtember app cannot ‘fill in’ the missing data.

It is also common that different devices can show slightly different data for the same activity. Issues typically fall into three categories:

• GPS drift: The GPS track generally follows the shape of the road/path but with much less precision.
• Lost GPS signal: If the GPS signal is lost and later re-acquired, the pre- and post-signal-loss points will be connected with a straight line.
• GPS bounce: A 'jumpy' GPS signal can cause your activity to report more distance than you travelled.

To ensure the best GPS connection, please complete the following steps:

• Have a clear view to the sky as obstructions between your phone and the sky can affect the signal.
• Ensure your device data is always enabled for the App.
• Give it time - allow time for the GPS to connect, this may take 30 seconds to a minute, and you should see this via a more accurate track of your progress against the street map
• Disable any battery saver settings, including Power Saving Mode or Battery Management.

To get the most out of the app, please ensure that you have provided the app with the appropriate permissions. You can check this by taking the following steps:

For iPhone devices

• Head to Settings
• Scroll down until you find STEPtember
• Click into Location
• Select ‘always’

For Android devices

• Turn your phone off and back on
• Turn GPS off and back on
• Go to Settings > Apps > (STEPtember) > Permissions > Toggle Location ON. Be sure that you've allowed the app to use GPS in the background.
• Check that your location settings are set to high accuracy:

Settings > Connections > Location > Locating method > High accuracy.

The app event feed is a way to share your activities with other STEPtember participants, as well as with your team and your organisation. For example, you can upload an image of yourself after your activity is completed and share it to the feed to motivate and inspire others.

You can also like and comment on feed items. Given this is a STEPtember forum, we would like to remind all participants to be always kind and respectful of others when commenting. If you see any negative or abusive comments, please take a screen shot and contact the STEPtember team on contact@steptember.org.au immediately, so we can remove and manage the feedback.

The event feed can be filtered down to just your Organisation or Team or You if you are connected.  

The STEPtember App is provided by District Technologies in collaboration with Cerebral Palsy Alliance and STEPtember’s website platform host Funraisin.

https://www.funraisin.co/funraisin-x-district

The data stored on the app is fitness data, either manually entered or via the use of fitness wearables.

No payment or other financial information is stored on the app, as all financial and donation processing is handled by Funraisin's platform via the STEPtember website

Information collected from the STEPtember app, including location data, is stored in the country in which the STEPtember licensee operates (Australia, USA, European Union), and used to provide an engaging and rewarding STEPtember participant experience offered by the STEPtember app.

For more information view STEPtember privacy policy

During the initial App set up you will be asked which country you would like to join – Australia, France, Netherlands or USA.

Please select the same Country as to what website you registered on.

For example, if you registered on the Australian STEPtember website, you need to select Australia as the country for the App.

Please also check out more information on the STEPtember APP here!

The short answer is yes however there are some limitations due to recent changes Garmin has made to their API set-up which means that only “on foot activities” will pass as “steps” and sync with the STEPtember App.

Thus, anything recorded via Garmin that is a GPS activity on-foot activity, e.g. Walking, running, hiking, will automatically sync across to the STEPtember App with steps converted.

However, with activities that are not “on foot” such as cycling, swimming, surfing etc. These will not convert or sync across to the STEPtember App. Users will need to manually enter this data onto the app.

Please also check out FAQ What wearable can I connect to the APP.

If you would like to hide your activity information from the App Feed after you have completed your activity please follow the steps below:

1. Select the 3 dots in top right

1. Select the Action ‘hide’

1. You will then be asked “Are you sure you want to hide this activity? It will still count towards your leaderboard score, however it will not be posted on your feed”. Click ‘hide’.

Please note: Information collected from the STEPtember app, including location data, is stored in the country in which the STEPtember licensee operates (Australia, USA, European Union), and used to provide an engaging and rewarding STEPtember participant experience offered by the STEPtember app.

For more information please see:

What is the app event feed?

What is the app data privacy policy?

The STEPtember App makes your stepping easier than EVER!

Once you’ve registered, simply download the STEPtember App for your device via your Apple or Google App store.

The STEPtember app allows you connect your wearable device:

• Apple Health

• Samsung Fit

• Google Fit

• Fitbit

• Strava – via Apple Health and Google Fit

If you are experiencing issues with your app, please go to your App store and ensure you are using the latest version of the App. You can check this and update via the App Store or Google Play.

Note: If you did not connect your wearable during the App set up you can do it later by going into the App, click on ‘menu’ then ‘Link Wearables’.

Please also check out What wearable can I connect to the app.

Yes! You can purchase merchandise from our online STEPtember SHOP.

All our merchandise is printed to order, so make sure to order early to get your merchandise in time for September 1.

Please note Pedometers will not be available for purchase through the merchandise store.

STEPtember does not currently have merchandise for children.

No. However, you can order a pedometer when registering.

The good news is that there are many other ways to measure your steps for this year’s campaign.

The STEPtember app allows you connect your wearable device.

Download via:

All of of the STEPtember Merchandise is print on demand to be more environmentally sustainable and this does mean once your order is confirmed it can then take up to 10 for it to be delivered by Australia Post.

STEPtember only ships within Australia.

What are the shipping costs?

Shipping is a flat rate of $12.4AUD.

For bulk orders (over 10 items) please the Customer Support Team

Please note: STEPtember only ship within Australia.

Who covers return shipping costs?

As we are a non-profit with all proceeds from our shop going directly to people living with cerebral palsy to support them leading the most comfortable, independent, and inclusive lives possible, we cannot cover the shipping costs for returning your item, unless the return comes because of our error, or the item was damaged in transit.

The STEPtember shop accepts credit/debit cards or PayPal at checkout.

Once your order has been confirmed, you will be emailed confirmation of your order with Australia Post tracking details.

Please be careful when selecting your STEPtember merchandise. All items are print to order, STEPtember can only exchange faulty or damaged stock.

STEPtember only provides refunds for damaged items or incorrect items received. If you require a refund, please contact the Customer Support team with the details.

Once your order has been confirmed, you will be emailed confirmation of your order with Australia Post tracking details.

Note, all of the STEPtember Merchandise is printed and packed on demand to be more environmentally sustainable and this does mean once your order is confirmed it can then take up to 10 business days to arrive.

Here is the SHOP link.

If you are having trouble accessing please try refreshing your browser or opening the page in a new window.

If the problem persists, please contact the Customer Service Support team.