FREQUENTLY ASKED QUESTIONS
Have a question?
Explore our FAQs and find fast answers to your STEPtember questions.
What is STEPtember?
STEPtember is Australia's leading virtual health and wellness fundraising event that challenges people to take 10,000 steps a day for 30 days during the month of September, while fundraising for a great cause. All funds raised are used to support people living with cerebral palsy (CP) right across Australia and the world.
When does STEPtember start and finish?
In 2021, STEPtember starts on Wednesday 1st September and ends at midnight on Thursday 30th September.
Can our organisation register for STEPtember?
Absolutely. You can enquire here.
We'll be in touch with more information about STEPtember 2021 to get your company STEPPING!
Can our school register for STEPtember?
Yes. You will be able to register online using your school name as the organisation name, which will group all of your school’s teams under one banner. During registration, each participant will need a unique email address to register, and parental consent. Each team or individual should select the school name in the list of organisations in order to be grouped together.
For primary schools, we recommend Teacher Participation, sponsored by the class. Teachers participate with fundraising initiatives from students to support the teachers taking part and to build education and awareness of people living with cerebral palsy. This unites classes rather than dividing them into teams of 4 participants. We find this works best and is far easier for teachers to manage.
How much does it cost to join STEPtember?
Registration is $25 for adults and $10 for children and students.
When do registrations open?
Registrations for STEPtember 2021 will open on the 20th of July.
What is registration money used for?
Registration fees along with support from our corporate sponsors help to cover STEPtember campaign costs, advertising and other admin costs. This helps ensure that all funds raised by participants are used towards life-changing support services, equipment and research into the causes and treatment of cerebral palsy.
Where does all the money raised go?
All funds raised by participants are used towards life-changing support services, equipment and research into the causes and treatment of cerebral palsy. The $25 registration fee helps cover behind the scenes costs so your fundraising can go further for children and adults living with cerebral palsy - thank you!
I've registered but I’m having trouble logging in.
If you used a particular email and password during registration but can't remember the password you chose, click on ‘Forgot Password’ on the login page. You’ll be prompted to fill out your registered email address. An email will then to be sent to you with a link to a page on the website where you can set a new password. If you still have trouble logging in, get in touch through our contact us page and our Customer Support team will be able to help.
Can I register from overseas?
If STEPtember doesn't operate in your country, you can still participate by registering on the Australian site. Keep in mind, any donations made to the Australian event by people outside Australia will be made in Australian dollars, will not be tax-deductible and also, that we are not able to send pedometers or prizes internationally.
Will I receive a certificate of my results after the challenge?
You can download a certificate from the Resources page on the website after the challenge.
Is there merchandise available for purchase?
Unfortunately, we don’t have merchandise available to buy. However, look out for exciting opportunities to win and earn fun prizes.
Do I have to register again if I've participated in previous STEPtember campaigns?
Yes. If you participated in STEPtember 2020 and are still using the same email address, you will be prompted to login to your account, and then asked to register for STEPtember 2021.
How do I form a team?
During the registration process, the Team Captain will be able to enter the names and email addresses of up to three additional team members. Each Team Member will then receive an invitation from the STEPtember website to join the team and complete their personal registration. It’s important that each Team Member has a unique email address during this process.
If you registered as a Solo Stepper and want to add Team Members, you can select ‘Create a Team Page’ from the dashboard. Once you have set this up you will need to select ‘Team Members’ from the tab on the dashboard and here you will be able to invite up to three Team Members to join you.
If you want to add someone who has already registered for STEPtember, you will need to contact customer service for help.
How do I join a team?
Your Team Captain will be prompted to invite you during the registration process, so hold tight and wait for your invite to land in your inbox. You will then need to click on the link provided and enter your details to complete the registration.
What is a Team Captain?
The Team Captain is the person who is in charge of organising and registering your team.
Can I have less than four people in my team?
Yes. You can have anywhere from one to four people in your team. If you want to get involved but don't have a team you can also participate as a Solo Stepper - just select Register as a Solo Stepper during registration.
Large groups of friends and family participating together
Even though the teams are set up with a maximum of four per team, you are still able to link up these teams under one ‘Organisation’. If you are a group of friends or family, you will need to first create an ‘organisation’ so your teams can all be linked underneath this.
All you need to do is register 'With My Workplace' and create an organisation. You can set up your first team during this registration too. Then just ask one of the other interested participants to be a Team Captain (outside of your initial team) and tell them to go to our website to register. They will need to select 'With My Workplace' and then search for your organisation name to be linked to your ‘Organisation’.
Can I participate as a Solo Stepper?
Yes! Simply sign up as a Solo Stepper during your registration. You can always invite new people to register to become your team members down the track if you change your mind.
How do I add Team Members?
If you didn't add team members during registration, you can do so via your dashboard. To add Team Members:
- Log in to your dashboard.
- Go to the drop-down menu next to your name in the top right corner and click 'My Team'.
- Then select ‘Team Members’ from the menu and here you will be able to add their details. They will then receive an email with further instructions to complete the registration process.
If you registered as a Solo Stepper, however, you will first need to create your team. You can do this once logged in and selecting 'Create a Team Page' when in your dashboard. Then simply follow the steps above.
If you want to add someone who has already registered for STEPtember, you will need to contact customer service for help.
How do I change my team name?
The Customer Support Team will be able to help you with that. Just send us an email and let us know what you would like to change your team name to and we'll handle the rest.
Can I be registered in more than one team?
No. Each participant is identified by their unique email address, which is paired to a single team.
I need to change the team I am in - How do I do this?
We can help you with that, just contact the Customer Support Team and we'll give you a hand. Let us know which team you would like to join and we'll get it sorted.
How do I make a donation?
Click on 'Donate', then on the next page, you will be given the option to choose from one of the pre-selected amounts or enter your own preferred amount. After clicking the donate button just follow the prompts to complete the payment.
How do I share my donation page on my social channels?
You will find the icons for many social channels within the top of your dashboard, simply select the channel you want to share to. You can also share a request for support from the Get Donations page within your dashboard.
My donation didn't appear and I haven't been charged for it.
It sounds like something might have gone wrong. Please make sure you’ve completed all fields on the donation page. If this still doesn't work, use the contact form below to get in touch.
When the donation has been successfully processed, you will receive an email tax receipt.
What is a tax-deductible donation?
A tax-deductible donation is any donation over $2 that was not given in exchange for goods or services. Examples of payments that are not tax-deductible include:
- Registration fees
- Purchases of raffle tickets
- The cost of attending fundraising dinners (even if the cost exceeds the value of the dinner)
- Any funds donated from outside of Australia
How will my donation to STEPtember appear on my bank statement?
Any donations you make should appear as 'Steptember' on your bank statement.
How can I find supporters to donate to me?
Ask! It may seem scary, but most people are happy to help. Start by sharing the STEPtember website with your friends and family and challenge them to step up.
Find our fundraising tips HERE on the website
How can I fundraise?
If you've never done any fundraising before don't stress as we're here to help! We've got lots of helpful hints and tips to get you on your way. Just visit our page HERE for ideas and a range of resources you can use to encourage people to donate to you.
If my sponsor makes a donation to my team via the website, will they receive a tax receipt?
Yes. If the donation is $2 or more, a tax receipt will be sent to their nominated email address immediately. Make sure your sponsors check their junk mail for their tax receipt if they haven’t received it.
Do I have to fundraise as a team or can I do my own activities?
That’s up to you! All funds raised by you and your team members will be combined to reach your team target.
Facebook has a 'Donate' button option that allows for easy fundraising for a cause. Should I use that?
We wouldn’t recommend using Facebook’s ‘Donate’ button to raise funds for STEPtember as we can’t link any donations back to your individual fundraising page and these won't appear on the leader board. If you’ve already set up a post using this function, we suggest that you:
1) Delete the post, as this is the only way to remove the Facebook Donate button,
2) Create a new Facebook post and share the link to your fundraising page without adding the ‘Donate’ button.
If a sponsor has already donated using this Facebook 'Donate' button, Cerebral Palsy Alliance will still receive the funds as long as you've selected us as your charity. As these donations are held by a third party for a number of weeks it may not appear in our accounts until after the STEPtember campaign has already finished.
Our team has reached our fundraising target, what happens now?
Great work! Why not keep the momentum going? Your Team Captain can increase your team’s target at any time by selecting 'My Team' from the drop down arrow next to their name at the top right and then selecting 'Edit Team Page'.
What can our team choose to fundraise for?
You can select to fundraise for either research or services and equipment. If you’re unsure, the Cerebral Palsy Alliance will allocate the funds to where they’re needed the most.
Do I have to wait for STEPtember to start before I can start fundraising?
No. You’re welcome to start fundraising as soon as you register.
Is the STEPtember website secure?
Yes. The STEPtember website uses SSL technology to encrypt your personal data when it is transferred from your browser to the website. Your personal details are protected on our servers, which are PCI DSS (Payment Card Industry Data Security Standard) compliant. We never store any credit card details on our servers.
Where can I obtain fundraising materials?
On the Resources page, you’ll find ready-to-use posters to print and display, as well as poster templates that you can customise to fit your needs. There are also a variety of social posts that you can download and use for sharing on social media.
What happens if I don’t reach my fundraising target?
Your fundraising target is just a guide to motivate you and your team throughout the challenge. Any fundraising you do will make a huge difference to children and adults living with cerebral palsy.
Where can I find the Authority to Fundraise letter?
Please contact our Customer Support Team and they will be able to issue you one directly.
How do I download the STEPtember App?
Downloading the App is easy. Just head to the App Store on your mobile device, search for Steptember and click install.
The App has stopped working - what do I do Now?
If the App isn't working on your device you may have an outdated version. Try checking for an update. If that doesn't work you may need to uninstall the App and re-install.
How to Use the STEPtember App with my device
The STEPtember App makes your stepping easier than EVER! Once you’ve registered, simply download the STEPtember App for your device via your App store.
The App connects with the following health apps:
- Apple Health
If you are experiencing issues with your app please go to your App store and update the latest version. ensure you are using the latest version of the App. You can check this and update via the App Store or Google Play.
If you are experiencing issues with your App please go to your App store and update the latest version.
- Select a date and tap 'Fitness Tracker'
- Steps tracked on that day will appear
- Tap the ‘log steps’ button
- Do this each day
How to Log Steps using the App
From the 1st of September, to log steps on the STEPtember App, select the Log Steps Option, then tap the ‘Steps’ icon from the ‘Select Action’ prompt and you will taken to the ‘Log Steps’ screen. If you tap the ‘Activity’ icon from the ‘Select Action’ prompt, you will be taken to the ‘Log Activity’ screen. As per Log Steps, you can log activities for the current day or any previous day of the event, but not for any future dates. Future dates are greyed out and unable to be selected until that day.
If you are using a fitness tracking device - once you have successfully connected your fitness tracker it will appear in a list on the Log Steps screen. To log steps that you’ve tracked on your fitness tracker, simply select a date then tap ‘Fitness Tracker’. The total number of steps that you’ve tracked with your connected device on that day will appear below. If you haven’t tracked any steps that day, then it will stay on 0 steps. Then tap the ‘Log steps’ button.
When connecting to your preferred wearable/app, remember that you will still need to go into the STEPtember App each day and push the activities into the App.
How to delete STEPS using the App
To remove a step entry from the ‘My Steps‘ list, simply swipe left on the step entry list item, then tap the ‘Delete‘ button.
How do I track or count my steps?
There are many great, free, smartphone Apps now that will count your steps for you. Try one of these:
- Apple Health *
- Fitbit *
- Google Fit
- Activity Tracker
The asterisked (*) apps can also be synced with the STEPtember app, to log your steps more easily on your STEPtember profile.
How do I log steps and activities?
To log your steps during the STEPtember challenge, you can either use the dashboard on the STEPtember website or use the STEPtember App.
On the STEPtember website, to log steps simply select Log My Steps from the menu and input the steps and activities you have completed for the given date.
Immediately after you have done this your steps will appear below in the "My Step Log" section.
How do I delete steps I’ve added by mistake?
If you make a mistake while entering your steps, log into the STEPtember website on a computer and scroll down to the bottom of the ‘My Dashboard’ page to see your logged steps. Then, simply click on the red cross next to the entry you wish to delete. If you have any issues contact the Customer Support team here and we'll be able to help.
To remove steps using the App, you can do this from the 'My Steps' list, and simply swipe left on the step entry list item, then tap the 'Delete' button.
Will there be pedometers available this year?
This year, due to challenges around international shipping and logistics we have a limited number of pedometer stock available. The good news is that there are many other ways to measure your steps for this year’s campaign. The STEPtember App is able to sync with Apps such as Apple Health as well as wearables like Fitbit. We also encourage participants to help us move towards a more environmentally sustainable campaign going forward and reuse pedometers from previous years. Please note if you choose to order a STEPtember pedometer, only 1 pedometer can be ordered per participant and please allow up to 10 business days for it to be delivered by Australia Post.
My pedometer has stopped working - what do I do?
First step is to remove the battery, let it sit for 30 seconds and put back in. Be sure that the battery is in the correct polarity position - Positive (+) side of the battery should be upward facing. If this doesn't work you may need to replace the battery which can be found in most supermarkets or convenience stores.
If I have ordered a pedometer, when will it be delivered?
If you have ordered one, pedometers will start landing on doorsteps in August. Please allow 10 working days after registering for your kit to arrive from Australia Post.
My pedometer hasn't arrived- what do I do?
We're sorry to hear that your pedometer hasn't arrived yet, we are very much reliant on Australia Post to deliver these. Please allow up to 10 business days for delivery. If it still hasn’t arrived after this time, contact the Customer Support team HERE and we can look into it for you.
In the meantime, try using your phone! There are many great, free smartphone Apps now that will track this for you - no pedometer needed.
Try one of these:
- Apple Health
- Google Fit
I clicked NO to pedometer by accident what do I do now?
The good news is that there are many other ways to measure your steps. The STEPtember App is able to connect with many free apps such as Apple Health as well as wearables like Fitbit. We also encourage participants to help us move towards a more environmentally sustainable campaign going forward.
However, if you still require a pedometer, simply pop a support ticket in through the HELP widget or the Contact Us page here and we'll help you with the rest. Please allow up to 10 business days for delivery by Australia Post.
When is the deadline for fundraising/logging steps?
Access to log your STEPtember steps that were completed between 1 - 30 September will be open for a few days following the challenge completion. Donations can still be made up until midnight on the 31st of October.
How do I change the organisation if I made a mistake?
If you registered as part of the wrong organisation, pop a support ticket in here and we'll help you with the change.
Please let us know which organisation you should be registered within your ticket.
Do I have to be in an organisation - it's just me Stepping
No, not at all! We have so many different ways that you can be involved. If you just want to step on your own or with a team, but not as part of an organisation, we would love to have you. This is available as part of the registration process by selecting to create a team or register as a Solo Stepper.
I registered without selecting my organisation - what do I do?
We can help link you with your organisation, simply contact our Customer Support Team and we will assist and have you all ready to STEP. Please let us know which organisation you should be registered within your ticket.
My organisation has participated in the past, do we need to register our organisation again?
Yes, so that we know you are interested in participating in the 2021 event, your organisation will need to register again.
What happens when I register my interest?
When you register your interest our team will be notified. This will enable us to be in touch with more specific information for your individual enquiry.
How do I join an organisation?
If you wish to join an organisation that is already registered, all you have to do is register 'With My Workplace'. On the next page you will then be able to search for your organisation. If it doesnt appear in the search results, you can become the organisation coordinator by registering your organisation.
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