FREQUENTLY ASKED QUESTIONS

Have a question?
Explore our FAQs and find fast answers to your STEPtember questions.

How can I find supporters to donate to me?

If you have never done any fundraising before we are here to help and while it may seem a little daunting to ask for a donation, most people are happy to support once they are asked.

Our resource hub makes it easy to spread the word about STEPtember. Whether you are participating with friends and family or with your workplace, we have you covered! From digital templates to printable posters, these are all the tools you will need to help reach your fundraising and stepping goals. You can also access via your Dashboard under the ‘Resource’ page.

We also have lots of helpful fundraising hints and tips you can use to encourage people to donate to you. You can also go to the 'Get Support' tab via your Dashboard to help share your fundraising page and get support from friends, family and colleagues.

Where do donors find their tax receipt?

If the donation is $2 or more, a tax receipt will be sent to the sponsor's nominated email address.

Make sure your sponsors check their junk mail for their tax receipt if they have not received it.

They can also access their tax receipt via the Donor Login page.

Do I have to fundraise as a team or can I do my own activities?

That’s up to you! All funds raised by you and your team members will be combined to reach your team target.

Facebook has a 'Donate' button option that allows for easy fundraising for a cause. Should I use that?

If you wish to use Facebook to fundraise you will need to create a Facebook fundraising page from your STEPtember dashboard. This will allow for any donations from Facebook to be counted towards your fundraising total.

To create a STEPtember Facebook fundraiser:

  1. Log into your dashboard https://www.steptember.org.au
  2. In the header banner click ‘Create Facebook fundraiser’
  3. Follow the prompts to complete your page
  4. Share with your friends on Facebook and remember to give a shout out to your donors and share their donations to encourage further support.

Note: if you create a Facebook Fundraiser on Facebook directly (without following the steps from your dashboard), donations received will not appear on your fundraising page. Do not worry though - STEPtember/Cerebral Palsy Alliance will still receive funds raised this way, and they will help make a difference to people living with cerebral palsy.

Our team has reached our fundraising target, what happens now?

Great work! Why not keep the momentum going? Your Team Captain can increase your team’s target at any time by selecting 'My Team' from the drop down arrow next to their name at the top right and then selecting 'Edit Team Page'.

What can our team choose to fundraise for?

You can select to fundraise for either research or services and equipment. If you’re unsure, the Cerebral Palsy Alliance will allocate the funds to where they’re needed the most.

Do I have to wait for STEPtember to start before I can start fundraising?

No. Get a headstart and start fundraising as soon as you register.

Is the STEPtember website secure?

Yes. The STEPtember website uses SSL technology to encrypt your personal data when it is transferred from your browser to the website. Your personal details are protected on our servers, which are PCI DSS (Payment Card Industry Data Security Standard) compliant. We never store any credit card details on our servers.

What happens if I don’t reach my fundraising target?

Your fundraising target is just a guide to motivate you and your team throughout the challenge. Any fundraising you do will make a huge difference to children and adults living with cerebral palsy.

Where can I find the Authority to Fundraise letter?

Please contact our Customer Support Team and they will be able to issue you one directly.

When is the last day I can fundraise to?

You have until midnight on Friday 14th October 2022 to receive a donation for the STEPtember 2022 campaign.

What is STEPtember?

STEPtember is Australia's leading virtual health and wellness fundraising challenge, encouraging Australians to take 10,000 steps a day their way, for 30 days during the month of September – all while raising funds to support people living with cerebral palsy (CP) across Australia.

Join for FREE with your organisation, set up a team of 4 or participate as an individual.

When does STEPtember start and finish?

Registrations for STEPtember 2022 open 20 July 2022.

In 2022, STEPtember starts on Thursday 1st September and ends at midnight on Friday 30th September.

What happens when I register my interest?

When you register your interest, our team will be notified. This will enable us to be in touch with more specific information for your individual enquiry closer to when Registration Opens.

Can our school register for STEPtember?

Yes. You will be able to register online using your school's name as the organisation name, which will group all your school’s teams under one banner.

During registration, each participant will need a unique email address to register, and parental consent for anyone who is under 18 years old.

If you are planning to sign up numerous teams, please ensure each team or individual selects the school's name from the list of organisations to be grouped together.

For primary schools, we recommend teacher participation, sponsored by the class. Teachers participate in fundraising initiatives from their students to support their fundraising and to build education and awareness of people living with cerebral palsy. This unites classes rather than dividing them into teams of 4 participants. We find this works best and is far easier for teachers to manage.

How much does it cost to join STEPtember?

STEPtember registration is FREE to all participants.

When do registrations open?

Registrations for STEPtember 2022 open 20 July 2022.

Where does all the money raised go?

All funds raised by our STEPtember participants help fund life-changing support to rural and regional services, telepractice, babies at risk programs, equipment, technology and research into the causes and treatments of cerebral palsy across Australia.

Click Get Inspired to find out more.

I've registered but I’m having trouble logging in. 

Click log in and locate the “forgot password” link and you will be prompted to enter your registered email address.

An email will then be sent to you with a password reset link (remember to check your junk mail).

Follow the link to the website page where you can set a new password.

Can I register from overseas?

STEPtember runs in Australia, the US, France and The Netherlands.

If STEPtember doesn't operate in your country, you can still participate by registering on the Australian site.

Keep in mind, any donations made to the Australian campaign by people outside of Australia will be processed in Australian dollars and will not be tax-deductible. Also note we are not able to send merchandise, pedometers or prizes internationally.

Will I receive a certificate of my results after the challenge?

You can download a certificate from the Resources page on the website or via your dashboard after the challenge.

Is there merchandise available for purchase?

Yes, our merchandise shop is coming soon!

Do I have to register again if I've participated in previous STEPtember campaigns?

Yes. If you participated in STEPtember since 2020 and are still using the same email address, you will be prompted to click on “I’m back for 2022” and then asked to register for STEPtember 2022. If you do not have your login details, you can reset your password by clicking ‘forgot password’.

COVID during STEPtember

If you or a team mate happen to test positive to COVID over the course of the STEPtember campaign, please follow the health guidelines in your state.

Once you feel better, you can still complete your STEPtember challenge, and log your steps and activities until midnight Tuesday 4 October 2022. Stay safe!

How do I make a donation?

There are a couple of ways you can support by donation.

If you have not already got the Fundraising link from the individual, team or organisation you would like to support, then:


1. Go to www.steptember.org.au

2. Click DONATE

3. Search for the individual, team or organisation you wish to support and click onto their page.

4. Choose from one of the pre-selected amounts or enter your own preferred amount.

5. Follow the prompts to complete your donation

You can also make a General Donation and select the amount you would like to donate. Note this is a general donation to the STEPtember Campaign and not to a particular individual, team or organisation. 

How do I share my donation page on my social channels?

There a couple of ways you can share your donation page to help you reach your Fundraising goal.

  • Log into your account and you will find the share icons for many social channels at the top of your dashboard. Select the channel you want to share and you will be prompted to your personal social page.
  • You can also copy your donation link via the 'Fundraising Page' within your dashboard to any sharing platform. The format of the links will be as follows:
    • Organisation: Steptember.org.au/fundraisers/organisationname
    • Teams: Steptember.org.au/fundraisers/teamname
    • Individual: Steptember.org.au/fundraisers/participantfirstnamelastname
  • Share a request for support from the ‘Get Support’ page within your dashboard. There is even an email template you can send out called:'Help me reach my STEPtember fundraising goal'.

My donation didn't appear and I haven't been charged for it.

It sounds like something might have gone wrong. Please make sure you’ve completed all fields on the donation page.

When the donation has been successfully processed, you will receive an email tax receipt.

I donated and have been charged but it has not shown on my profile or the person I allocated it to.

Not to worry it sounds like your donation has gone into the general donation pool.

Please send us the donors’ name, email and whose page it should be appearing on.

The customer service team will be able to relocate this for you.

What is a tax-deductible donation?

A tax-deductible donation is any donation over $2 that was not given in exchange for goods or services. Examples of payments that are not tax-deductible include:

  • Registration fees
  • Purchases of raffle tickets
  • The cost of attending fundraising dinners (even if the cost exceeds the value of the dinner)
  • Any funds donated from outside of Australia

How will my donation to STEPtember appear on my bank statement?

Any donations you make should appear as ‘Steptember’ on your bank statement.

In some cases, you may see ‘Cerebral Palsy Alliance’ or ‘CPA’ and this is because the STEPtember Campaign is made possible by the Cerebral Palsy Alliance CPA.

 

When is the last day I can make/collect donations?

You have until midnight on Friday 14th October 2022 to make a donation.

How do I access tax receipts?

If you have donated over $2 in the past or have sponsored someone taking part in one of our events, you can login to access your tax receipts.

Select “login’ from the STEPtember homepage, then under “donor login” enter the email address used when making the donation. You will be emailed a link to your tax receipt, remember to check your junk mail if you do not receive.

You can also access your tax receipt via the Donor Login page.

How do I make an offline donation?

Collecting cash donations is certainly a part of fundraising however for each person who would like a tax receipt or if you want the donors name to appear as an individual donation tile on your page, you will need to individually add this donation to your STEPtember profile.

If you are planning to collect cash donations and your sponsors would like a tax-deductible receipt, we encourage you to keep a record of their details so you can enter the amount later onto your fundraising page.

The details you will need to collect from the sponsor:
1. The donation amount
2. Full name (first and last)
3. Email address (to send them a receipt)

For any offline donations you may receive there is a receipt option which can be found by logging onto your STEPtember dashboard and selecting "My Sponsors" then scroll down to select the Offline Donations and select "Add offline donation".

Please note that before adding another offline donation, you'll need to pay or cancel your past offline donation by clicking on the 'Pay/Cancel' button for your pledged offline donation listed under donations above. 

Once you have entered the sponsors details and clicked ‘Save,’ you will then be asked to make the payment which you can do via credit card, Pay Pal or EFT (electronic fund transfer).

We highly recommend paying via credit card or PayPal so the donation appears immediately on your fundraising page. EFT payments take up to 10 days to be processed so will not appear on your page for quite some time. EFT payments will also not generate tax receipts for individual donors and all funds will be seen as a single donation from yourself. If tax receipts are important to your donors, please pay by credit card or PayPal.

How do I track or count my steps?

You can track your steps whichever way you prefer!

  • Order an official STEPtember pedometer during registration, and log your steps via the website or app each day.
  • Download the STEPtember App, and choose "Start Activity" any time you are starting an activity you'd like to log.
  • Choose from our list of inclusive activities on the web platform or app.
  • Use your preferred wearable/app to track your steps and synch them with the STEPtember App!

Please note prior to 1 Sept, while you won't be able to log steps or activity via the dashboard on the website you will be able to log steps and sync wearables to the app. There is an overall single entry limit of 50k steps across website and app. Any stepping/activity data logged prior to 1 Sept will be wiped clear on 31 August at 23:59pm. 

Do I have to walk 10,000 steps a day?

10,000 steps a day is the STEPtember goal, however you can adjust your own daily step goal to suit your own situation.

We recommend 10,000 steps a day for optimum health and overall well-being - but please feel free to adjust to suit your own personal circumstances.

 

There are also many activity options which include options like housework and other at home activities which can be converted into steps on your dashboard and go towards the daily step goal.

 

Once registered you are also able to update your stepping goal via your dashboard. You may even like to challenge yourself by joining one of our stepping leagues taking 12,000, 15,000 and 20,000 steps per day.

How do I log steps and activities via the website?

To log your steps and activities during the STEPtember challenge:

  1. Log in and click on your dashboard via the website Click on “Log My Steps” from the menu and input the steps and activities you have completed for the given date.
  2. After you have done this your steps will appear below in the "My Step Log" section.

I just logged steps and the total has not updated.

Sometimes the system can take a moment to update your STEPs or activity count. If this happens, close and re-open the app to refresh and the new total should appear.

How do I delete steps I’ve added by mistake?

If you make a mistake while entering your steps, you can delete steps or activity by logging into your account on the website only.

  1. Log into your account 
  2. Click on ‘log my steps’
  3. Scroll down to see your logged steps.
  4. Click on the bin icon next to any entry you wish to delete. This will completely remove the entry so you can start again.

Will there be pedometers available this year?

We will have a limited number of pedometer stock available when registration opens. We also encourage participants to help us move towards a more environmentally sustainable campaign going forward and reuse pedometers from previous years.

 

If you choose to order a STEPtember pedometer, only 1 pedometer can be ordered per participant. Pedometers will start landing on doorsteps in early August and please allow up to 10 business days for it to be delivered by Australia Post.

 

The good news is that there are many other ways to measure your steps for this year’s campaign.

 

The STEPtember app allows you connect your wearable device. See FAQ  What wearables can I connect to the app?

 

If you don’t have a wearable device, you can also use the built-in tracker in the app to map your walk/run or add your steps manually with one of the 40+ activities that count towards your steps.

My pedometer has stopped working - what do I do?

First step is to remove the battery, let it sit for 30 seconds and put it back in.

 

Be sure that the battery is in the correct polarity position - Positive (+) side of the battery should be upward facing.

 

If this doesn't work, you may need to replace the battery which can be found in most supermarkets or convenience stores.

 

The good news is that there are many other ways to measure your steps for this year’s campaign.

 

The STEPtember app allows you connect your wearable device. See FAQ  What wearables can I connect to the app?

 

If you don’t have a wearable device, you can also use the built-in tracker in the app to map your walk/run or add your steps manually with one of the 40+ activities that count towards your steps.

When is the deadline for logging steps and activity?

Access to log your STEPtember steps that were completed between 1 - 30 September will be open until midnight Tuesday 4 October 2022. 

Donations can still be made up until midnight Friday 14th October 2022.

What activities are available for step conversion?

You can convert almost ANY activity you do during STEPtember into steps!

 

Our Step Converter has over 40 activities which you can log and convert towards your 10,000 steps a day.

 

From adaptive sports, boccia, house cleaning, gardening and even playing with your pet – hit those 10,000 steps a day without even leaving the house.

 

Of course, we also have the classics too like team sports, dance classes, yoga, swimming, bike riding and so many more inclusive activities available for step conversion this year, there is something for EVERYONE.

How do I form a team and add team members?

During registration:

1. Select "Yes, I want to create a team" at the Set Up Your Team Step. 

2. Choose a unique team name and select your team fundraising goal.

3. Invite your team members. You can choose to invite up to three team members at this time by clicking 'add' and entering their First name, last name and email address.

(TEAMS are limited to a maximum of 4 people, larger groups should be set up as an organisation)

4. Each team member will receive an email invitation to join your team and complete their registration. 

Note: you can choose to add team members add a later date from your fundraising dashboard too (see steps below).  

After Registration:

If you are already registered as an individual and want to create a team, follow the steps below:

1. Log in to your fundraising dashboard. 

2. Click "Create a Team", choose a unique team name and select your fundraising goal.

3. Click Create Team. 

4. Click the 'Manage Team Members' tab and invite up to three friends to join your team. 

5. An email invite will then be sent to invited Team members with further instructions on how to complete the registration (remind to check Junk inbox). 

Please see FAQ - How do large groups groups of friends and family participate together?

How do I join a team?

Your Team Captain will be prompted to invite you during the registration process, so hold tight and wait for your invite to land in your inbox. You will then need to click on the link provided and enter your details to complete the registration.

Note: If the team is full a message will pop up saying - Oops! Looks like the team you’re trying to join is already full. Please reach out to the Team Captain if you think this is a mistake or create a new team when registering.

What is a Team Captain?

The Team Captain oversees registering the team, inviting, motivating and coaching team members. 

Can I have less than four people in my team?

Yes. You can have anywhere from one to four people in your team. If you want to get involved but don't have a team, you can also register as a Solo STEPper.

How do a large groups of friends and family participate together?

Even though the teams are set up with a maximum of four people, you are still able to link up these teams under one ‘Organisation.’ 

If you are a group of friends or family, you will need to first create an ‘organisation’ so your teams can all be linked underneath this.

1. Choose someone within your group of friends or family to be the ‘Organisation Coordinator.’

2. This person can then go ahead and register at https://www.steptember.org.au/ and select ‘Yes, I want to create an Organisation’ on the ‘Organisation Page’ of the registration flow.

3. On the second step the Organisation Coordinator will need to create a new Organisation. 

4. Once the Organisation Coordinator has completed all registration steps the Organisation Page will be ready for sharing. 

5. The Organisation Coordinator can invite friends or family members to either register as a Team or as Individuals participating under the organisation. Note, if, your organisation would like to participate in teams, please ask staff to gather themselves into teams of 4 and elect a Team Captain.

6. Please read the Article on How do I form a team and add team members.

Can I participate as a Solo Stepper?

You have the option to sign up as a Solo STEPper during your registration. You can always invite new people to register to become your team members down the track if you change your mind.

How do I change my team name?

Changing your team name may impact your team's fundraising page, and any links people are using to try and find it to donate to you. For this reason, we urge you to consider it carefully, and instead continue using your existing team name and fundraising page link.

If you still wish to change your name, please contact the Customer Service team with your current team name and the team name you wish to change to and we will be able to assist.

Note: All Team Names need to be unique, and we cannot change your team name to a name that already exists.

Can I be registered in more than one team?

No. Each participant is identified by their unique email address, which is paired to a single team.

If you are already registered to a team and accept an invite from another team you will be moved across to the new team along with your STEP data and donations.

I need to change the team I am in - How do I do this?

No worries, just ask your new team captain to send you an invite and follow the link - you will automatically be moved into your new team along with your STEP data and donations.
 
If your new team captain needs to know how to invite you see How do I form a Team and Add Team Members.

Does STEPtember have an app?

YES! We have a brand new STEPtember App for 2022 so please delete any old STEPtember Apps and reinstall the new one.

You can download the STEPtember App from your App Store:

Click here for iOS users

Click here for Android users

How do I setup an app account?

When you register for STEPtember, an app account is automatically created for you. You can log in to the app using your STEPtember website email and password.

The App is not working or can't log into the App?

If the App isn't working on your device, you may have an outdated version.  Please delete any old STEPtember Apps and reinstall the new app.

 

Click here for iOS users

Click here for Android users

 

If you are having challenges logging in, please check that you are using your correct user email and password. A straightforward way to check this is to try logging in to the website via your preferred mobile browser. This will help you confirm that you have got working internet access. If you cannot load the STEPtember website, please check your internet WIFI / 4G access.

 

If the above is working fine, please make ensure your device is not set to caps lock, check all spelling, and try again.

 

If you’re still having issues, you can:

 

  1. Reset your password in your account
  2. Log in again to the STEPtember website with your refreshed password
  3. Try to log in to the app again
  4. Check in with a colleague or family member – can they log into your account using your credentials via their STEPtember App? If they can log in successfully, please try to reset the network settings of your device. Please find below a link to the reset instructions. Please note, this will remove your saved Wi-Fi passwords, so please make sure you know them before continuing.

 

Fr further assistance please check the below:

How do I log steps using the App?

Within the STEPtember App there are multiple ways to track your activity.

 

First option – Link Wearables

  1. Open the App
  2. Click MENU
  3. Click Link Wearables
  4. Connect your wearable device by selecting from the list of options

 

SEE FAQ - What wearables can I connect to the app?

 

 

Second Option - Log within Daily Step box

  1. Open the app
  2. Click on the blue + within the Daily Step box
  3. Select add STEPS or add ACTIVITY
  4. For adding STEPS: Choose the date and add your step count
  5. For adding an Activity: Choose the date, select the activity and add how long you did the activity for
  6. Click LOG STEPS/ACTIVITY and you can also share your activity to your FEED

 

Third option – In Built Activity tracker

  1. Open the app
  2. Click ‘START ACTIVITY’ which will take you to the in-built APP step/activity tracker
  3. You will need to enable location permissions
  4. Click “START” and there will be a 3-2-1-GO countdown and then you can start STEPping!
  5. Once completed your STEPping select Stop and your activity will be logged (note if your activity is under 200m it will be considered too short and not recorded).

 

Please note prior to 1 Sept, while you won't be able to log steps or activity via the dashboard on the website you will be able to log steps and sync wearables to the app. Any stepping/activity data logged prior to 1 Sept will be wiped clear on 31 August at 23:59pm.

How to delete STEPS using the App?

You will not be able to delete Steps or activity via the STEPtember APP.

 

If you make a mistake while entering your steps, you can delete steps or activity by logging into your account on the website only.

 

  1. Log into your account
  2. Click on ‘log my steps’
  3. Scroll down to see your logged steps.

Click on the bin icon next to any entry you wish to delete. This will completely remove the entry so you can start again.

How do I enter steps or an activity manually?

Within the STEPtember App there are two ways you can enter steps or activity manually.

 

First option – Log within Daily Step box

  1. Open the app
  2. Click on the blue + within the Daily Step box
  3. Select add STEPS or add ACTIVITY
  4. For adding STEPS: Choose the date and add your step count
  5. For adding an Activity: Choose the date, select the activity and add how long you did the activity for
  6. Click LOG STEPS/ACTIVITY and you can also share your activity to your FEED

 

Second Option – In Built Activity tracker

  1. Open the app
  2. Click ‘START ACTIVITY’ which will take you to the in-built APP step/activity tracker
  3. You will need to enable location permissions
  4. Click “START” and there will be a 3-2-1-GO countdown and then you can start STEPping!
  5. Once completed your STEPping select Stop and your activity will be logged (note if your activity is under 200m it will be considered too short and not recorded).

 

Please note prior to 1 Sept, while you won't be able to log steps or activity via the dashboard on the website you will be able to log steps and sync wearables to the app. Any stepping/activity data logged prior to 1 Sept will be wiped clear on 31 August at 23:59pm.

What wearable can I connect to the app?

This year we are pleased to have a larger pool of wearables you can connect to the app, making your STEPping easier than ever!

 

The STEPtember app allows you to connect your wearable device to:

 

Apple Health

  • Daily step count - automatically reads the daily step count via ‘Add steps>Fitness Trackers’. User needs to manually log them by pressing 'log steps'
  • On-foot Activities - Anything recorded via Apple Health that is a GPS activity, i.e. an Apple Watch run, and is an on-foot activity, e.g. Walking or running, will automatically be synced with the app

Fitbit

  • Daily step count - automatically reads the daily step count via ‘Add steps>Fitness Trackers’. User needs to manually log them by pressing 'log steps'
  • On-foot Activities - Anything recorded via Fitbit that is a GPS activity, i.e a run where the user presses start/stop, and is an on-foot activity, e.g., Walking or running, will automatically be synced with the app

Garmin

  • On-foot Activities - Anything recorded via Garmin that is a GPS activity on-foot activity, e.g., Walking or running where the user presses start/stop, will automatically be synced with the app

Google Fit

  • Daily step count - automatically reads the daily step count via ‘Add steps>Fitness Trackers’. User needs to manually log them by pressing 'log steps'

Map My Run

  • On-foot Activities - Anything recorded via Fitbit that is a GPS activity, i.e a run where the user presses start/stop, and is a on-foot activity, e.g., Walking or running, will automatically be synced with the app
  • Daily Step Count - pending

 

Notes:

  • For Samsung Fit and other Android connected wearables if you can connect the device into the Google Fit / Health setup then you can use those devices.
  • Any activities that are recorded and are not walking/running, e.g., cycling, swimming, gym workout etc, will not be sent through to the app
  • If you are experiencing issues with your app, please go to your App store and ensure you are using the latest version of the App. You can check this and update via the App Store or Google Play.

If you did not connect your wearable during the app set up you can do it later by going into the App, click on ‘menu’ then ‘Link Wearables’.

How do I connect/disconnect my wearables?

Connect:

On initial setup of the app, you would have been given an option to connect wearables.

 

If you did not connect your wearable during the app set up, you can browse to the app menu and choose ‘Link Wearables’ to connect / disconnect them.

 

See FAQ What wearables can I connect to the app?

 

Disconnect:

You will need to go to the app menu and choose ‘Link Wearables’, and then select to un-link the connection. Once done on the app, you will need to also go to your wearable account and ensure that you have removed the app access there too. Please refer to your device’s support site for instructions on how to remove a connected 3rd party app.

How does the app track my activity?

The STEPtember App uses the inbuilt GPS system in your smartphone to track your fitness activity when using the ‘Start Activity’ button.

 

If you link the app to a wearable, then the app will use the devises GPS and location systems to track your steps, which are then loaded in to the STEPtember App.

The app is reporting different steps, locations and/or distances?

GPS issues may occur during an activity. This can be caused by the phones operating system attempting to preserve memory and battery, as well as accuracy of the GPS signal. 

 

If you have a weak signal, then discrepancies can occur. In this case the activity may report a different distance than you travelled, and the STEPtember app cannot ‘fill in’ the missing data.

 

It is also common that different devices can show slightly different data for the same activity. Issues typically fall into three categories:

 

  • GPS drift: The GPS track generally follows the shape of the road/path but with much less precision.
  • Lost GPS signal: If the GPS signal is lost and later re-acquired, the pre- and post-signal-loss points will be connected with a straight line.
  • GPS bounce: A 'jumpy' GPS signal can cause your activity to report more distance than you travelled.

What can I do to improve app activity tracking?

To ensure the best GPS connection, please complete the following steps:

 

  • Have a clear view to the sky as obstructions between your phone and the sky can affect the signal.
  • Ensure your device data is always enabled for the App.
  • Give it time - allow time for the GPS to connect, this may take 30 seconds to a minute, and you should see this via a more accurate track of your progress against the street map
  • Disable any battery saver settings, including Power Saving Mode or Battery Management.

What permissions/settings do I need to enable to get the most out of the app?

To get the most out of the app, please ensure that you have provided the app with the appropriate permissions. You can check this by taking the following steps:

 

For iPhone devices

  • Head to Settings
  • Scroll down until you find STEPtember
  • Click into Location
  • Select ‘always’

 

For Android devices

  • Turn your phone off and back on
  • Turn GPS off and back on
  • Go to Settings > Apps > (STEPtember) > Permissions > Toggle Location ON. Be sure that you've allowed the app to use GPS in the background.
  • Check that your location settings are set to high accuracy:

Settings > Connections > Location > Locating method > High accuracy.

What is the app event feed?

The app event feed is a way to share your activities with other STEPtember participants, as well as with your team and your organisation. For example, you can upload an image of yourself after your activity is completed and share it to the feed to motivate and inspire others.

 

You can also like and comment on feed items. Given this is a STEPtember forum, we would like to remind all participants to be always kind and respectful of others when commenting. If you see any negative or abusive comments, please take a screen shot and contact the STEPtember team on contact@steptember.org.au immediately, so we can remove and manage the feedback.

 

The event feed can be filtered down to just your Organisation or Team or You if you are connected.  

Who is District?

The STEPtember App is provided by District Technologies in collaboration with Cerebral Palsy Alliance and STEPtember’s website platform host Funraisin.

https://www.funraisin.co/funraisin-x-district

What is the app data privacy policy?

The data stored on the app is fitness data, either manually entered or via the use of fitness wearables.

 

No payment or other financial information is stored on the app, as all financial and donation processing is handled by Funraisin's platform via the STEPtember website

 

Information collected from the STEPtember app, including location data, is stored in the country in which the STEPtember licensee operates (Australia, USA, European Union), and used to provide an engaging and rewarding STEPtember participant experience offered by the STEPtember app.

 

For more information view STEPtember privacy policy

How do I create an organisation?

During Registration:

1. Choose someone within your organisation to be the ‘Organisation Coordinator’. 

2. This person can then go ahead and register at https://www.steptember.org.au/ and select ‘Yes, I want to create an Organisation’ on the ‘Organisation Page’ of the registration flow.

3. Next the Organisation Coordinator will need to create a new Organisation. 

4. A team can also be set up during the Registration process or after via the Dashboard. 

5. Once the Organisation Coordinator has completed all registration steps the Organisation Page will be ready for sharing. 

6. The Organisation Coordinator can invite colleagues to either register as a Team or as Individuals participating under the organisation. Note, if, your organisation would like to participate in teams, please ask staff to gather themselves into teams of 4 and elect a Team Captain.

7. Please read the Article on How do I form a team and add team members.

How do I join an organisation?

During Registration:

If you wish to join an organisation that is already registered you can do this by selecting ‘Yes, I want to join an Organisation’ on the ‘Organisation Page’ of the registration flow.

You will then be able to search for your organisation to join. If your organisation doesn’t appear in the search make sure to check the abbreviated and full name of the organisation.

Once you have selected your organisation follow the prompts to complete your registration. You can either register as an individual or Create a team.

Please read the Article on How do I form a team and add team members.

After Registration:

You can also visit the organisation's fundraising page and click 'Join Us'.

How do I change the organisation if I made a mistake?

If you registered as part of the wrong organisation, navigate to the correct organisation page and click the ‘Join Us’ button and you will be moved into the correct organisation along with your STEP data and donations.

If you need further help, please contact the Customer Service Support team with the details of the organisation you should be registered with.

 

I registered without selecting my organisation - what do I do?

No worries! Ensure you are logged in using the details you signed up with, then navigate to your Organisation's fundraising page and click 'Join Us'. You will be asked to confirm that you want to join the organisation, and may be prompted to select a department (if your organisation is using departments).

If you need further help, please contact the Customer Service Support team with the details of the organisation you should be registered with.

Can our organisation register for STEPtember?

Absolutely! You can enquire here.

We'll be in touch with more information about STEPtember 2022 to get your company STEPping!

Do I have to be in an organisation - it's just me Stepping?

No, not at all! We have many ways that you can be involved. If you just want to step on your own or with a team, but not as part of an organisation, we would love to have you participate.

This is available as part of the registration process by following the prompts to take you through to create your individual Fundraising page.

Note you can still create or join a team or organisation after you have completed your registration.

My organisation has participated in the past, do we need to register our organisation again?

Yes, you will need to register your organisation again this year.

Each year is a unique event and requires a new registration.

We recommend searching to see if someone has already registered with your organisation for this year's event, and if not, you can become the Organisation Coordinator and register it yourself!

Is there STEPtember merchandise available to purchase?

Yes! You can purchase merchandise from our online STEPtember SHOP.

 

All our merchandise is printed to order, so make sure to order early to get your merchandise in time for September 1.

Please note:

  • There is a short delay on drink bottles, and these will not be sent until after 13 August 2022.

Pedometers will not be available for purchase through the merchandise store.

Do you have merchandise for kids?

STEPtember does not currently have merchandise for children.

Can we order pedometers through the merchandise store?

No. However, you can order a pedometer when registering.

The good news is that there are many other ways to measure your steps for this year’s campaign.

 

You can track your steps using the STEPtember app or with a wearable device.

 

The STEPtember app also allows you connect your wearable devices:

  • Apple Health
  • Samsung Fit
  • Google Fit
  • Fitbit

 

If you don’t have a wearable device, you can also use the built-in tracker to map your walk/run or add your steps manually with one of the 40+ activities that count towards your steps.

 

We also encourage participants to help us move towards a more environmentally sustainable campaign going forward and reuse pedometers from previous years.

 

Please note if you choose to order a STEPtember pedometer during registration, only 1 pedometer can be ordered per participant and please allow up to 10 business days for it to be delivered by Australia Post.

What are the expected delivery times?

Once your order has been processed, please allow up to 10 business days for it to be delivered by Australia Post.

Do you ship overseas?

STEPtember only ships within Australia.

What are the shipping costs?

Shipping is a flat rate of $12.4AUD.

For bulk orders (over 10 items) please contact customer service.

Who covers the return shipping cost?

As we are a non-profit with all proceeds from our shop going directly to people living with cerebral palsy to support them leading the most comfortable, independent, and inclusive lives possible, we cannot cover the shipping costs for returning your item, unless the return comes because of our error, or the item was damaged in transit.

What forms of payment do you accept?

The STEPtember shop accepts credit/debit cards or PayPal at checkout.

Will an invoice be provided?

Once your order has been confirmed, you will be emailed confirmation of your order with order tracking details.

Exchange policy

Please be careful when selecting your STEPtember merchandise. All items are print to order, STEPtember can only exchange faulty or damaged stock.

Refund policy

STEPtember only provides refunds for damaged items or incorrect items received.  If you require a refund, please contact customer service with the details.

Size enquiries

STEPtember t-shirts come in sizes XS – XXXL.

Please note t-shirt sizes run slightly on the larger size.

Can’t find an answer to your question?

You can contact the STEPtember team directly via the form on the Contact Us page.

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