FREQUENTLY ASKED QUESTIONS

Have a question?
Explore our FAQs and find fast answers to your STEPtember questions.

What is STEPtember?

STEPtember is a charity event that challenges people to take 10,000 steps a day for 28 days during the month of September, while fundraising for a great cause. All funds raised are used to support people living with cerebral palsy (CP) right across Australia and the world.

When does STEPtember start and finish?

In 2020, STEPtember starts on 1st September and ends at midnight on 28th September.

When do registrations open?

Registrations for STEPtember 2020 will open in July.

Can our school register for STEPtember?

Yes. You will be able to register online using your school name as the organisation name, which will group all of your school’s teams under the one banner. During registration, each participant will need a unique email address to register. Each team or individual should select the school name in the list of organisations in order to be grouped together.

How much does it cost to join STEPtember?

Registration is $25 for adults and $10 for children and students.

Where does all the money raised go?

All funds raised by participants are used towards life-changing support services, equipment and research into the causes and treatment of cerebral palsy. Registration fees along with support from our corporate sponsors help to cover STEPtember campaign costs, advertising and other admin costs.

Can I register from overseas?

If STEPtember doesn't operate in your country, you can still participate by registering on the Australian site. Keep in mind, any donations made to the Australian event by people outside Australia will be made in Australian dollars, will not be tax deductible and also, that we are not able to send pedometers internationally.

Do I have to register again if I've participated in previous STEPtember campaigns?

Yes. If you've participated in a previous STEPtember campaign you will still need to register to participate in the STEPtember 2020 campaign.

How do I form a team?

During the registration process, the team captain will be able to enter the names and email addresses of up three additional team members. Each team member will then receive an invitation from the STEPtember website to join the team and complete their personal registration. It’s important that each team member has a unique email address during this process.

How do I join a team?

Your Team Captain will be prompted to invite you during the registration process, so hold tight and wait for your invite to land in your inbox. You will then need to click on the link provided and enter your details to complete the registration.

What is a Team Captain?

The Team Captain is the person who is in charge of organising and registering your team.

Can I have less than four people in my team?

Yes. You can have anywhere from one to four people in your team. If you want to get involved but don't have a team you can also participate as an individual - just select Register as an Individual during registration.

Can I have more than four people in my team?

Unfortunately, no. There is a set maximum of four people per team. You can, however, group multiple teams together by registering as part of an organisation.

Can I participate as an individual?

Yes! Simply sign up as an individual during your registration. You can always invite team members down the track if you change your mind.

How do I add Team Members?

If you didn't add team members during registration, you can do so via your dashboard. To add Team Members:
1. Log in to your dashboard
2. Go to 'My Team'
3. Select the option to invite Team Members and enter their details
They will then receive an email with further instructions to complete the registration process

If you registered as an individual however, you will first need to create your team. You can do this once logged in and selecting 'Create a Team Page' when in your dashboard. Then simply follow the steps above.

How do I change my team name?

The Customer Support team will be able to help you with that. Just send us an email and let us know what you would like to change your team name to and we'll handle the rest. 

Can I be registered in more than one team?

No. Each participant is identified by their unique email address, which is paired to a single team.

I need to change the team I am in - How do I do this?

We can help you with that, just contact the Customer Support team and we'll give you a hand. Let us know which team you would like to join and we'll get it sorted.

How do I make a donation?

Click on 'Donate' at the top right-hand corner of the STEPtember page. On the next page, you will be given the option to make a general donation or to make a general donation to STEPtember, an Organisation, a Team or an Individual. 

How do I make a pledge?

To make a pledge under your name, click on 'Donate' at the top right-hand corner of the STEPtember page. On the next page, choose where you would like to make your pledge. Once you have added the pledge amount and your details, select the ‘Offline Payment’ button located under ‘Payment Details’.

After you click on the ‘Donate’ button, you’ll receive an email with a document called a ‘Pledge’. You can then process your donation through direct deposit.

How do I share my donation page on my social channels?

You will find the icons for many social channels within the top of your fundraising page, simply select the channel you want to share to. You can also share a request for support from the Get Support page within your dashboard.

My donation didn't appear and I haven't been charged for it.

It sounds like something might have gone wrong. Please make sure you’ve completed all fields on the donation page. If this still doesn't work, use the contact form below to get in touch.

When the donation has been successfully processed, you will receive an email tax receipt.

What is a tax-deductible donation?

A tax-deductible donation is any donation over $2 that was not given in exchange for goods or services. Examples of payments that are not tax-deductible include:

  • Registration fees
  • Purchases of raffle tickets
  • The cost of attending fundraising dinners (even if the cost exceeds the value of the dinner)
  • Any funds donated from outside of Australia

How will my donation to Steptember appear on my bank statement?

Any donations you make should appear as 'Steptember' on your bank statement.

How can I find fundraising sponsors?

Ask! It may seem scary, but most people are happy to help. Start by sharing the STEPtember website with your friends and family and challenge them to step up. We've also got fundraising tips for you on our site: https://www.steptember.org.au/fundraising-hints-tips

How can I fundraise?

If you've never done any fundraising before don't stress as we're here to help! We've got lots of helpful hints and tips to get you on your way. Just visit our page for ideas and information. https://www.steptember.org.au/fundraising-hints-tips

How do I add my offline donations to my online total?

If you've received a donation directly from a sponsor, you can log this into the system as an offline donation. If you have the sponsor's email address you can enter it and they will also receive a receipt for their donation. If you go to our Resources page you'll find our Offline Donor Collection Form which will help you keep track of any donations and ensure the receipts go to the right person. Once the offline donation reaches our account it will then be added to your dashboard and the STEPtember leaderboard.

How does my sponsor receive a receipt for offline donations?

When you bank the offline donation, you’ll be prompted to enter the donor’s details. Once the funds are received by Cerebral Palsy Alliance, your donor will be sent a receipt via email. On the Resources page, you’ll find a receipt template to record your donor’s details and donation amount. This is useful for recalling the details when entering them into the site.

If my sponsor makes a donation to my team via the website, will they receive a tax receipt?

Yes. If the donation is $2 or more, a tax receipt will be sent to their nominated email address immediately. Make sure your sponsors check their junk mail for their tax receipt if they haven’t received it.

Do I have to fundraise as a team or can I do my own activities?

That’s up to you! All funds raised by you and your Team Members will be combined to reach your team target.

Facebook has a 'Donate' button option that allows for easy fundraising for a cause. Should I use that?

We wouldn’t recommend using Facebook’s ‘Donate’ button to raise funds for STEPtember as we can’t link any donations back to your individual fundraising page and these won't appear on the leader board. If you’ve already set up a post using this function, we suggest that you:

1) Delete the post, as this is the only way to remove the Facebook Donate button,

2) Create a new Facebook post and share the link to your fundraising page without adding the ‘Donate’ button.

If a sponsor has already donated using this Facebook 'Donate' button, Cerebral Palsy Alliance will still receive the funds as long as you've selected us as your charity. As these donations are held by a third party for a number of weeks it may not appear in our accounts until after the STEPtember campaign has already finished.

Our team has reached our fundraising target, what happens now?

Great work! Why not keep the momentum going? Your Team Captain can increase your team’s target at any time on the My Team page.

What can our team choose to fundraise for?

You can select to fundraise for either research or services and equipment. If you’re unsure, the Cerebral Palsy Alliance will allocate the funds to where they’re needed the most.

Do I have to wait for STEPtember to start before I can start fundraising?

No. You’re welcome to start fundraising as soon as you register.

Is the STEPtember website secure?

Yes. The STEPtember website uses SSL technology to encrypt your personal data when it is transferred from your browser to the website. Your personal details are protected on our servers, which are PCI DSS (Payment Card Industry Data Security Standard) compliant. We never store any credit card details on our servers.

Where can I obtain fundraising materials?

On the Resources page, you’ll find a range of poster options you can use. There are ready-to-use posters to print and display in your workplace, as well as poster templates that you can customise to fit your needs.

What happens if I don’t reach my fundraising target?

Your fundraising target is just a guide to motivate you and your team throughout the challenge. Any fundraising you do will make a huge difference to children and adults living with cerebral palsy.

Where can I find the Authority to Fundraise letter?

As the campaign progresses, this will be located on your dashboard page. Until then, please contact our customer support team and they will be able to issue you one directly.

How do I download the app?

Downloading the app is easy. Just head to the App Store on your mobile device, search for Steptember and click install.

The App has stopped working - what do I do Now?

If the App isn't working on your device you may have an outdated version. Try checking for an update. If that doesn't work you may need to uninstall the app and re-install.

How to Use the STEPtember App with my device

The STEPtember App makes your STEPtember stepping easier than EVER! To download the app simply download the STEPtember app for your device via your app store.

The app integrates with the following health apps: Apple Health, Apple Watch, Fitbit, Garmin and Google Fit

The first time you tap the fitness tracker option you will see a ‘Connect a tracker’ link in the centre of the screen. After tapping this link you will be prompted to link your Apple Health Kit, Garmin or Fitbit account for iOS devices or your Google Fit, Garmin or Fitbit account for Android devices.

Once you have successfully connected your fitness tracker it will appear in a list on the Log Steps screen.  To log steps that you’ve tracked on your fitness tracker, simply select a date then tap ‘Fitness Tracker’. The total number of steps that you’ve tracked with your connected device on that day will appear below. If you haven’t tracked any steps that day, then it will stay on 0 steps. Then tap the ‘Log steps’ button.  You need to log your steps for each day even if you have a connected fitness tracker.

If you are experiencing issues with your App please go to your App store and update the latest version.

How to Log Steps using the App

To log Steps on the STEPtember App Select the Log steps Option tap the ‘Steps’ icon from the ‘Select Action’ prompt, you will taken to the ‘Log Steps’ screen. If you tap the ‘Activity’ icon from the ‘Select Action’ prompt, you will taken to the ‘Log Activity’ screen. As per Log Steps, you can log activities for the current day, or any previous day of the event, but not for any future dates. Future dates are grayed   out and unable to be selected until that day.

If you are using a fitness tracking device - once you have successfully connected your fitness tracker it will appear in a list on the Log Steps screen.  To log steps that you’ve tracked on your fitness tracker, simply select a date then tap ‘Fitness Tracker’. The total number of steps that you’ve tracked with your connected device on that day will appear below. If you haven’t tracked any steps that day, then it will stay on 0 steps. Then tap the ‘Log steps’ button. 

You need to log your steps for each day even if you have a connected fitness tracker

If you are using your Garmin to track steps always remember to sync once a day for the correct step count

How to delete STEPS using the App

To remove a step entry from the ‘My Steps‘ list, simply swipe left on the step entry list item, then tap the ‘Delete‘ button.

How do I log steps and activities?

To log your steps during the STEPtember challenge, you can either use the dashboard on the STEPtember website or use the STEPtember app. 

On the STEPtember website, to log steps simply select Log My Steps from the menu and input the steps and activities you have completed for the given date.

Immediately after you have done this your steps will appear below in the "My Step Log" section

Will there be pedometers available this year?

This year, due to challenges around international shipping and logistics we have a limited number of pedometer stock available. The good news is that there are many other ways to measure your steps for this year’s campaign. The STEPtember App is able to sync with Apps such as Apple Health and Android Health as well as wearables like Garmin and Fitbit. We also encourage participants to help us move towards a more environmentally sustainable campaign going forward and reuse pedometers from previous years. For those who still request a pedometer, please be aware that there are a variety of models being used for this year’s campaign and there is no guarantee as to which one you will receive. Please note 1 pedometer per participant only.

How do I delete steps I’ve added by mistake?

If you make a mistake while entering your steps, log into the STEPtember website on a computer and scroll down to the bottom of the ‘My Dashboard’ page to see your logged steps. Then, simply click on the red cross next to the entry you wish to delete. If you have any issues contact the Customer Support team and we'll be able to help.

My pedometer has stopped working - what do I do?

First step is to remove the battery, let it sit for 30 seconds and put back in. Be sure that the battery is in the correct polarity position - Positive (+) side of the battery should be upward facing. If this doesn't work you may need to replace the battery which can be found in most supermarkets or convenience stores.

If I have ordered a pedometer, when will it be delivered?

If you have ordered one, pedometers will start landing on doorsteps in August. Please allow 5-7 working days after registering for your kit to arrive from Australia Post.

My pedometer hasn't arrived- what do I do?

We're sorry to hear that your pedometer hasn't arrived yet, we are very much reliant on Australia Post to deliver these. If you contact the Customer Support team we can look into it for you.

I clicked NO to pedometer by accident what do I do now?

We can help you with that! Simply pop a support ticket in through the HELP widget or the Contact Us page and we'll help you with the rest.

When is the deadline for fundraising/logging steps?

Access to log your STEPtember steps will be open for a few days following the challenge completion. Donations can still be made up until midnight on the 31st of October.

How do I change the organisation if I made a mistake?

If you registered as part of the wrong organisation, pop a support ticket in and we'll help you with the change. Please let us know what organisation you should be registered as part of in your ticket

Do I have to be in an organisation - it's just me Stepping

No, not at all! We have so many different ways that you can be involved. If you just want to step on your own or with a team, but not as part of an organisation, we would love to have you. This is available as part of the registration process.

I registered without selecting my organisation - what do I do?

We can help link you with your organisation, simply contact our customer support team and we will assist and have you all ready to STEP.

My organisation has participated in the past, do we need to register our organisation again?

Yes, so that we know you are interested in participating in the 2020 event, your organisation will need to register again.

How do I join an organisation?

If you wish to join an organisation that is already registered, all you have to do is register yourself as either an individual or as a team captain. On the next page you will be asked if you're joining an organisation where you can select the organisation you wish to join from the drop down list. 

What happens when I register my interest?

When you register your interest our team will be notified. This will enable us to be in touch with more specific information for your individual enquiry.

Can’t find an answer to your question?

You can contact the STEPtember team directly via the form on the Contact Us page.

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