Making every step count

raised

About Steptember

What  is Steptember?

Steptember is a charity event that challenges people to take 10,000 steps a day for 28 days during the month of September, in order to raise incredibly important funds to support people living with cerebral palsy (CP) right across Australia and the world. You can find out more about Steptember here.

What are the start and end dates for Steptember?

Steptember starts on Tuesday 3 September 2019 and ends at midnight on Monday 30 September 2019.

When do registrations open?

Registrations are now open!

If you would like to speak to our corporate support team about registering your company, please get in touch with us here

If you are ready to step up and register your team of up to 4 participants, register now.

How much does it cost to join Steptember?

Registration is $25 per adult and $10 each for kids.

When you register, you’ll receive a Steptember Kit which includes a pedometer to count your steps, some great Steptember fundraising tips, and exclusive access to the Steptember website.

When will I receive my Steptember Kit and what does it include?

Steptember Kits will start landing on doorsteps in August 2019. Please allow 5-7 working days after registering for your kit to arrive from Australia Post. Each kit includes a pedometer, lanyard, wrist strap and a Steptember leaflet containing great fundraising tips! Steptember kits will be sent to the postal address you enter during registration. Each team member will be sent their own pack.

Reasons to Step Up to the Challenge

  • You’ll have great motivation to exercise more. You’ll get off the bus one stop early. You’ll take the stairs instead of the lift. You’ll dance in the supermarket (well, maybe).
  • You’ll have more energy. You’ll sleep better. You may even lose a few kilograms – that, of course, is all win-win!
  • You’ll set up some friendly competition in the office and challenge workmates you know you can beat!
  • Best of all, you’ll feel great knowing that the money you raise is going to a fantastic cause. You’ll be helping kids like Sammy (pictured) living with cerebral palsy get the specialised equipment she needs to do basic, everyday things we take for granted, like standing up or moving around.

Registration

When is the deadline for registering for the Steptember Challenge?

While there is no strict cut-off date, we encourage all interested participants to have their team registered as soon as possible so that you can receive your Steptember kit (and pedometer) in good time and before the challenge begins on Tuesday 3 September, 2019.

Please allow 5-7 working days for delivery of your kit. If for whatever reason your package doesn't arrive in time for day 1 of the challenge, there are a number of free health apps that allow you to count steps via your mobile phone. This should get you by until your Pedometer kit arrives.

What are student/child registration costs?

The cost of registration for people under 18 years of age is $10 which includes a pedometer if requested.

Do I still have to pay registration if I don't want a pedometer?

Yes, because Steptember’s $25 registration fee not only covers a pedometer for those who request one, but it also covers your participation and our running and set-up of the event.

Can I be registered in more than one team?

The way the Steptember site works is that it identifies each individual by their unique email address, and your email address becomes your username each time you log in. This is why you cannot use the same email address on the website more than once.

I previously registered with Facebook and now I can’t log in

The Facebook login button is no longer available so you will need to register with a new account this year. If you are having any issues, please contact us at contact@steptember.org.au to assist you.  

Can I register if I’m an overseas participant?

While we regrettably are not able to send you a Steptember kit containing the pedometer internationally, you are still most welcome to sign up via the Australian site www.steptember.org.au and participate and encourage family, friends, and colleagues to donate to your fundraising page. There are lots of free apps available to be able to track your steps instead… and our handy website & app convert other activities into taking the equivalent number of ‘steps’, so there’s no stopping you!

Can our organisation register for Steptember?

Absolutely! We'd love to have you and your colleagues involved! If you would like to talk to our corporate support team about registering your company, please click here.

Can anyone else see my step entries?

Yes, you should be proud of the steps you have taken. If your friends or family search for your team name, your steps will show.

Can I only enter my steps via the Steptember website, or is there another way?

You can also enter your steps via a smartphone or tablet using the Steptember app. 

Can our school register for Steptember?

We’d love to have you and your students involved! The cost of registration for people under 18 years of age is $10, and for people over 18 years it's $25. You can register online as an ‘organisation’ which will group all your teams under the one banner, enabling some fun competition between all the groups!

 

Teams

How do I form a team?

To start, get up to four people together and choose a team leader who will register the team via the website. During the registration process, the Team Leader will be required to enter the names and email addresses of each Team Member. Each Team Member will then receive an invitation from the Steptember website to join the team and complete their personal registration. Make sure each Team Member has a unique email address during this process!

What is a Team Captain?

A Team Captain or Leader is the person who is in charge of registering your team. They will register your team on the website and can manage the admin for the team.

How do I join a team?

Your team leader will be prompted to invite you during the registration process, so hold tight and wait for your invite to land in your inbox. You will then need to click on the link provided and complete your details.

Can I have less than four people in my team?

Absolutely! The maximum is four team members but you can definitely have only one, two, or three team members to participate in Steptember.

Can I have more than four people in my team?

That is great news that you already have so many people wanting to join you!

Although the teams are set up with a maximum of four per team, you can have more than one team and simply join them together under one group or organisation name!

Simply ask one of the other interested participants to start the sign-up process as the team captain and to then invite the other interested participants to join their team. Then they simply enter in their team name under the same “organisation” field that is being used when registering.

Can I participate as an individual?

Yes, you can absolutely participate as an individual. Simply sign up as a 'Team Captain', and when you get to the section to invite 'Team Members', just choose to do this later. You can always add extra team members down the track if you wish. 

I have more than 3 friends who want to join my team - how can we fundraise together?

Although teams are set up with a maximum of four per team, you can have more than one team and simply join them together under one umbrella organisation or group name. This way you can create some healthy competition and involve even more people! All you need to do is to ask other interested participants to start the sign-up process as the team captain and invite other interested participants to join their team. Then they simply enter their team name under the same group name in the “organisation” field when registering. You will then appear as one organisation or group, just with more than one team under that one group.

How do I add teammates

To add additional friends, simply login to your account, hit the top-right drop-down where your name is and select ‘My Team’: 

When you scroll down you will see the option to invite team members. You just need everyone’s first name, last name, and email address. Once you hit the 'Invite all above' button, an email will be sent to each of those individuals with a link to click on to accept the invitation. From here they will need to complete their own registration including the delivery address for their Steptember pack. 

Can you be a Team Captain for more than one team?

Unfortunately, you can’t be a team leader for more than one team, but we don’t want anyone to miss out either, so simply coordinate who’s in which team, and then nominate someone from each team to be the Team Captain to start signing up.

Can I join my teams together?

Yes, you can certainly join your teams together to view each other’s progress by simply joining them together under one umbrella organisation or group name. All you need to do is to ask the other teams to simply enter their team name under the same group name in the “organisation” field when registering. You will then appear as one organisation or group, just with more than one team under that one group.

How do I change team members or team details?

To update your team members details, simply login to your account, hit the top-right drop-down where your name is and select ‘My Team’:

When you scroll down you will see the option to invite team members. Here you can cancel the link or the incorrect details and then type in the correct member details. Then click the 'Invite all above' button, and an email will be sent with a link to click on to accept the invitation. From here they will complete their own registration including the delivery address for their Steptember pack.

How do I change my team name?

To change your team name, simply login to the Steptember website, and then click on the drop-down arrow next to your name on the top right corner and select 'My Team'. You'll then see a section at the top of this next page with an option to change your team name (if this name is available).

Donations

How do I make a donation?

To do this, simply click on 'Donate' at the top right-hand corner of the Steptember page. On the next page, you will be given the option to make a donation to a team, team member or organisation, or make a general donation.

How do I make a pledge?

In order to make a pledge under your name, simply click on 'Donate' at the top right-hand corner of the Steptember page. On the next page, you will be given the option to make a donation to a team member, team, organisation or general donation. Simply choose where you would like to make your pledge.

Once you have added the pledge amount and added your details, select the "Offline Payment" button located under ‘Payment Details’.

After you click on the ‘Donate’ button you will receive an email with a document called a "Pledge". You can then process your donation through direct deposit, BPay or take it to your post office for processing.

How do I share my donation page on Facebook?

There are two ways: On your 'Dashboard' there is a share button on your profile photo; click on that and the pop-up window will appear with the preview of what your post will look like. Simply put in your message and click 'Post to Facebook.'

You can also go to the left-hand-side navigation menu and find 'My Fundraising Page.' On this page, on the right of the screen, you will find social share icons; click on the small Facebook icon and the pop-up window will appear with the preview of what your post will look like. Simply put in your message and click 'Post to Facebook,' and like magic, your post will appear to all of your Facebook friends. Imagine how many donations that could get you!

We recommend that you share your own Donations page as a link via Facebook rather than creating a 'Donate' button on your Facebook page, because if you do that instead of sharing your own fundraising page to raise funds (see directions above), it will take Facebook approximately three months to process, so it won't show on your own fundraising tally, and all of your fundraising hard work will look like it was for nothing, and we want you, and your family and friends, to know how much impact you are having and feel good about your fundraising! 

My donation didn't appear and I haven't been charged for it

Firstly make sure you are completing all fields on the donation page in full. The form will highlight these if you have missed them and prompt you to complete the missing info.

Then there is a section at the very end which gets you to confirm you are a legitimate donation (it is called "I am not a robot") - you need to complete that and then press the blue DONATE button.

When the donation has been successful it will redirect you to a page that thanks you for your donation and at the same time a tax receipt will be emailed to you to confirm the donation was processed successfully.

If this still doesn't work just drop us an email at contact@steptember.org.au and let us know.

I have received a cash donation. How do I donate it to Steptember?

With regards to cash donations received, once you are ready to add them to your fundraising page you can do so via credit card, PayPal or simply click ‘Offline Donation’ to create a pledge form to pay via Direct Deposit, BPAY, Cheque. You also have the option to take your cash directly into an Australia Post together with a copy of the pledge form (which will be emailed to you once selecting 'Offline Donation'). 

The reference number that is quoted on the pledge form ensures that the payment will then appear on your fundraising page.

If you require multiple receipts for cash donations that you have received so that you can send them directly to your donors, please click here and follow the prompts.

Fundraising

Who will be my sponsors?

Friends, family members, employers, work colleagues, you name it. Anyone with a big heart!

The biggest fundraising mistake people make is not asking. Think about how great you feel about making a difference, so why not give the people around you the same opportunity to help. If you don't ask, you'll never know!

We've done the hard work for you and created an email that you can use to get things started. Simply log in to your personal Fundraising page, click on "Request Donation". select the relevant email template, and email away! 

How can I fundraise?

How you raise funds is completely up to you, so get creative! Once you’ve set your team fundraising target, get the team together and brainstorm.

You automatically get your very own fundraising page where anyone can make a tax-deductible donation.

Have some fun and inject your personality and style into it! Your sponsors will not only be supporting the Cerebral Palsy Alliance, but they’ll also be supporting you as well.

Here are some ideas to get the ball rolling:

  • Morning Tea/Afternoon Tea
  • Joggers/sports shoe only day
  • Garage sale
  • Sausage sizzle
  • Trivia night
  • Guessing competition
  • Chocolate drives
  • Give it up for a week

Do I have to fundraise as a team or can I do my own activities?

That’s up to you. All funds raised by you and your team members will be combined to reach your team target.

Facebook has a 'donate' button option that allows for easy fundraising for a cause. Should I use that?

No. It is very easy to do, and we are grateful for Facebook doing this, but if you do that instead of share your own fundraising page to raise funds (see directions above), it will take Facebook approximately three months to process, so it won't show on your own fundraising tally, and all of your fundraising hard work will look like it was for nothing. We want you, and your family and friends, to know how much impact you are having and feel good about your fundraising, so we recommend you share your own page on Facebook as a link for people to click on and make donations to your campaign. 

You can obtain this link from your Dashboard page. Simply scroll down and click 'Request Donation', and this will open up another page where you will find your personalised link. 

How do I set a new fundraising target?

Your Team Captain can change the team fundraising target on the My Team page. Simply head to the top-right drop-down menu after logging in and you will see the My Team option.

Our team has reached our fundraising target, what happens now?

Awesome! You obviously have a talent for it so keep going! Your Team Leader can increase your team’s target at any time on the My Team page.

What can our team choose to fundraise for?

You can select to fundraise for either research or services and equipment. If you’re unsure, the Cerebral Palsy Alliance will allocate the funds to where they’re needed the most.

If my sponsor makes a donation to my team through the website, will they receive a tax receipt?

Yes. If the donation is $2 or more, a tax receipt will be sent to their nominated email address immediately. Make sure your sponsors check their junk mail for their tax receipt.

What do offline donations mean?

An offline donation is any funds not raised via the website. If you receive cash or a cheque from a donor, it is considered an offline donation.

How do I add my offline donations to my online total?

Use the banking and receipting area on your Materials page to bank your funds. Once funds are received by the Cerebral Palsy Alliance, your fundraising total will be automatically updated. You can find the Materials section by logging into your dashboard and clicking on the Menu button in the top left of the screen.

How does my sponsor receive a receipt for offline donations?

When you bank the offline donation, you’ll be prompted to enter the donor’s details. Once the funds are received by the Cerebral Palsy Alliance, your donor will be sent a receipt via email. On the Materials page, you’ll find a receipt template to record your donor’s details and donation amount. This is useful for recalling the details when entering them into the site.

What is a tax-deductible donation?

A tax-deductible donation is any donation over $2 that was not given in exchange for goods or service.

Examples of payments that are not tax-deductible include:

  • registration fees
  • purchases of raffle or art union tickets
  • purchases of items such as chocolates and sausage sizzles
  • the cost of attending fundraising dinners, even if the cost exceeds the value of the dinner

Do I have to wait for Steptember to start before I can start fundraising?

No, you can start fundraising as soon as you register. The sooner, the better!

Is the Steptember website secure?

Yes. The Steptember website uses SSL technology to encrypt your personal data when it is transferred from your browser to the website. Your personal details are protected on our servers, which are PCI DSS (Payment Card Industry Data Security Standard) compliant. We never store any credit card details on our servers.

Where can I obtain fundraising tools?

Simply click Menu on the top left and scroll down to Materials. 

There you will find a range of poster options you can use. There are complete posters that are ready to print and display in your workplace, as well as poster templates that you can adjust with specific content.

What are the best ways to fundraise?

Every single dollar you raise will go a long way in helping so many children and adults with cerebral palsy.

The most successful fundraising method people use is social media and email - where you can ask friends, family members, and colleagues to donate to your page online.

We have even drafted an email for you to make it easier – just click on the ‘Request Donation’ on your fundraising page where you can send the email directly to whomever you choose.

What happens if I don’t reach my fundraising total?

 The target is just a guide to motivate you and your team throughout the challenge.

 Any fundraising you do will make a huge difference to children and adults with cerebral palsy – right around the country.

Stepping

How do I log steps?

To log your steps during the Steptember challenge, you can either use the dashboard on the Steptember website or use the Steptember app. 

On the website, there will be a big button saying "Log Steps" at the top of the dashboard. On the App simply press the "+" and choose steps.

I want to add an activity. How do I do it and where is it located?

Great question! To get to the Activity Converter, simply jump onto your dashboard and you will see the LOG STEPS + button at the top of the screen. Click on the + and it will open up to give you your options. Next up, click on 'Log an activity' and this will show you EVERYTHING to choose from. Then simply choose the activity that you want to do or one that is close enough to it, and it will be converted into steps!

When is the deadline for fundraising/logging steps?

Access to log your Steptember steps will be open for a few days following the challenge completion, to allow for participants to back-date any steps. 

All donations can still be made up until midnight on 31 October. 

How do I delete steps I’ve added by mistake?

If there is an error in entering your steps, please log into the Steptember Website on a computer, scroll down the page and you will see your steps logged. If you click on the red cross next to the incorrect entry, this will provide you with an option to delete the entered information.

Pedometer

I still haven’t received my pedometer

Your pedometer is on its way, however, it can take up to 5-7 working days for your pedometer to arrive after you have registered. Please contact us at contact@steptember.org.au if after this time you still haven’t received it.

Can I use my Fitbit or Mobile Device to Track My Steps

Yes absolutely! We’re more than happy for you to use your own device during the challenge.

You can also use an app on your smartphone if you prefer. Just visit the app store and search for ‘Stepping’.

My pedometer is faulty

The pedometers are made to last throughout the challenge so you may need to troubleshoot to fix the issue.

Have you tried gently pulling out the clear battery tab from the battery compartment until it is completely removed from the pedometer? After you do this the display should be ready to use. You can also try and push the reset button.  

Lost/broken Pedometers

For lost and broken pedometers we’re asking for people to make a $10 donation to your Steptember donation page in order for us to mail out another one.

How do I purchase additional pedometers?

​​You can purchase Steptember pedometers by clicking on this link - https://event.steptember.org.au/shop

​Once you have made your purchase we will post the pedometer/s out to you.

Using the App

How to sync stepping devices (i.e. Fitbit) to the Steptember App

The app doesn't sync with your devices automatically, so below are some instructions on how to get your tracker set up using the app.

Firstly you have to go in to activate your device through the app. To do this, go into the Steps section and choose the fitness tracker option to connect to your tracker. The options are Apple Health, Google Fit, Fitbit and E-health. You need to click your preferred device here. Unfortunately, at this stage you are unable to sync to Garmin.

Please also remember that at the end of each day you will have to Log the steps counted by pressing "Log Steps" in this section of the app, as this will not happen automatically.

I can't log into the app?

Hmmm, tricky! Make sure you use the same login as you did on your computer. If all else fails, reset your password! Click this link to reset your password now, or contact us at contact@steptember.org.au if you’re still having problems logging in.

Can I sync the app to other fitness devices?

Yes, you can sync the Steptember app to fitness devices such as Apple Health, Google Fit, Fitbit and E-health, but unfortunately not with Garmin at this stage.

My steps aren't showing!

Pull the screen down to refresh the screen. This should rectify the issue.

I accidentally entered my steps twice

Not to fear! We've all done it. Got a little too excited and entered things twice ;) Simply head to My Journey at the bottom of the screen and it will show you all your steps logged. Simply swipe right and the red box to delete your steps will appear.

I know I entered my steps twice but can't find them on My Journey?

You won't believe this... we can't believe it either but you may have entered your steps for a day in the future. If this is the case, your steps aren't visible yet because that date hasn't arrived. Sleep on it and check in the morning. If this is true, you'll be able to delete the next day.

None of this is helping!

Looks like it might be time for you to update your app. Head to your phone app store or google store and find the app. Update it and hopefully this will resolve any bugs you're experiencing. If this still doesn't work just drop us an email at contact@steptember.org.au and let us know.

General

Where does all the money raised go?

All monies raised by participants are used towards life-changing support services and research into the causes and treatment of cerebral palsy. Registration fees along with support from our corporate sponsors cover Steptember campaign costs, advertising, and other admin costs.

I've registered but I am having trouble logging in?

If you used a particular username and password during registration but can't remember what password you chose, click on ‘Forgot Password’ on the login page or click this link. You’ll be prompted to fill out your registered email address. An email will then to be sent to you with a link to a page on the website where you can set a new password. Once done, you can simply LOG IN. (Not register.)

Are my height and weight details entered kept confidential?

Yes, absolutely! Any weight and height details that you enter on the website or via the App will remain confidential, and only you will be able to see this information.

Is there merchandise available for purchase?

Unfortunately, at this stage, we don’t have a merchandise incentive program.

What if I can’t participate this year?

We're sorry that you won't be able to participate in the Steptember challenge this year...you will be missed!

However, you still have an opportunity to support those living with cerebral palsy by giving a donation. Simply click here to go to the Donation page to still make a difference.  

Will I receive a certificate of my results after the challenge?

We know that a lot of effort goes into the Steptember challenge and we want you to be able to show everyone how amazing you did! So we will be sending you a certificate of your results which will be emailed to you after the challenge.

I want to add an activity. How do I do it?

Great question! Jump onto your dashboard and you will see the LOG STEPS + button at the top of the screen. Click on the + and it will open up to give you your options. Next up, click on 'Log an activity' and this will show you EVERYTHING to choose from. Then simply choose the activity that you want to do or one that is close enough to it.