Making every step count


Using the app

The app will be available on both iOS and Android soon, watch this space!

I can't log into the app?

Hmmm tricky! Did you signup using Facebook one touch login? Make sure you use the same login as you did on your computer. If all else fails, reset your password! Click this link to reset now

Can I sync the app to other fitness devices?

Yes, you can sync the Steptember app to fitness devices such as Fitbit and E-health, but unfortunately not with Garmin at this stage.

My steps aren't showing!

Pull the screen down to refresh the screen. This should rectify the issue.

Why can't I log steps for 30 September?

We know, we know... can you believe you're finishing Steptember on 30th September? If you are trying to update steps on the app for 30 September and it's not showing, simply update your current version of the app. Alternatively, jump onto the website to enter your steps and activities :)

I accidentally entered my steps twice

Not to fear! We've all done it. Got a little too excited and entered things twice ;) Simply head to My Journey at the bottom of the screen and it will show you all your steps logged. Simply swipe right and the red box to delete will appear.

I know I entered my steps twice but can't find them on My Journey?

You won't believe this... we can't believe it either but have you entered your steps for a day in the future? If this is the case, your steps aren't visible yet because that date hasn't arrived. Sleep on it and check in the morning. If this is true, you'll be able to delete the next day :)

None of this is helping!

Looks like it might be time for you to update your app. Head to your phone app store or google store and find the app. Update it and hopefully this resolve any bugs you're experiencing. If this still doesn't work just drop us an email and let us know.

Using the website

I've registered but I am having trouble logging in?

If you used a particular username and password during registration but can't remember what password you chose, click on ‘Forgot Password’ on the login page. You’ll be prompted to fill out your registered email address. An email will then to be sent to you with a link to a page on the website where you can set a new password. Once done, you can simply LOG IN. (Not register.)

I want to add an activity. How do I do it?

Great question! Jump onto your dashboard and you will see the LOG STEPS + button at the top of the screen. Click on the + and it will open up to give you your options. Next up click on Log an activity instead and this will show you EVERYTHING to choose from:

How do I form a team?

To start, get up to four people together and choose a team leader who will register the team via the website. During the registration process, the Team Leader will be required to enter the names and email addresses of each Team Member. Each Team Member will then receive an invitation from the Steptember website to join the team and complete their personal registration. Make sure each Team Member has a unique email address during this process!

I have more than 3 friends who want to join my team - how can we fundraise together?

Although teams are set up with a maximum of four per team, you can have more than one team and simply join them together under one umbrella organisation or group name. This way you can create some healthy competition and involve even more people! All you need to do is to ask other interested participants to start the sign-up process as the team captain and invite other interested participants to join their team. Then they simply enter their team name under the same group name in the “organisation” field when registering. You will then appear as one organisation or group, just with more than one team under that one group.

What is a Team Captain?

A Team Captain or Leader is the person who is in charge of registering your team. They will register your team on the website and can manage the admin for the team.

How do I join a team?

Your team leader will be prompted to invite you during the registration process, so hold tight and wait for your invite to land in your inbox. You will then need to click on the link provided and complete your details.


Firstly, set a target for your team. Remember this is your chance to change the lives of children and adults living with cerebral palsy. You will be surprised how easy it is once you get started!

Who will be my sponsors?

Friends, family members, employers, work colleagues, you name it. Anyone with a big heart!

The biggest fundraising mistake people make is not asking. Think about how great you feel about making a difference, so why not give the people around you the same opportunity to help. If you don't ask, you'll never know!

How can I fundraise?

How you raise funds is completely up to you, so get creative! Once you’ve set your team fundraising target, get the team together and brainstorm.

You automatically get your very own fundraising page where anyone can make a tax-deductible donation.

Have some fun and inject your personality and style into it! Your sponsors will not only be supporting Cerebral Palsy Alliance, they’ll be supporting you as well. 

Here are some ideas to get the ball rolling:

  • Morning Tea/Afternoon Tea
  • Joggers/sports shoe only day
  • Garage sale
  • Sausage sizzle
  • Trivia night
  • Guessing competition
  • Chocolate drives
  • Give it up for a week

Do I have to fundraise as a team or can I do my own activities?

That’s up to you. All funds raised by you and your team members will be combined to reach your team target.

How do I set a new fundraising target?

Your Team Captain can change the team fundraising target on the My Team page. Simply head to the top right drop-down menu after logging in and you will see the My Team option.

Our team has reached our fundraising target, what happens now?

Awesome! You obviously have a talent for it so keep going! Your Team Leader can increase your team’s target at any time on the My Team page.

What can our team choose to fundraise for?

You can select to fundraise for either research or services and equipment. If you’re unsure, Cerebral Palsy Alliance will allocate the funds to where they’re needed the most.

If my sponsor makes a donation to my team through the website, will they receive a tax receipt?

Yes. If the donation is $2 or more, a tax receipt will be sent to their nominated email address immediately. Make sure your sponsors check their junk mail for their tax receipt.

What do offline donations mean?

An offline donation is any funds not raised via the website. If you receive cash or a cheque from a donor, it is considered an offline donation.

How do I add my offline donations to my online total?

Use the banking and receipting area on your Materials page to bank your funds. Once funds are received by Cerebral Palsy Alliance, your fundraising total will be automatically updated. You can find the Materials section by logging into your dashboard and clicking on the Menu button in the top left of the screen. 

How does my sponsor receive a receipt for offline donations?

When you bank the offline donation, you’ll be prompted to enter the donor’s details. Once the funds are received by Cerebral Palsy Alliance, your donor will be sent a receipt via email. On the Materials page, you’ll find a receipt template to record your donor’s details and donation amount. This is useful for recalling the details when entering them into the site.

What is a tax-deductible donation?

A tax deductible donation is any donation over $2 that was not given in exchange for goods or services.

Examples of payments that are not tax deductible include:

  • registration fee
  • purchases of raffle or art union tickets
  • purchases of items such as chocolates and sausage sizzles
  • the cost of attending fundraising dinners, even if the cost exceeds the value of the dinner

Do I have to wait for Steptember to start before I can start fundraising?

No, you can start fundraising as soon as you register. The sooner, the better!

Is the Steptember website secure?

Yes. The Steptember website uses SSL technology to encrypt your personal data when it is transferred from your browser to the website. Your personal details are protected on our servers, which are PCI DSS (Payment Card Industry Data Security Standard) compliant. We never store any credit card details on our servers.

To find out more information about cerebral palsy please visit our website.

Participating in Steptember

What else can our organisation do to make Steptember even better for our staff?

We encourage organisations to get really involved! There are many things you can do at an organisational level to engage and support your employees. Why not try:

  • Holding Steptember launch parties at the start and end of Steptember
  • Have competitions/incentives for teams
  • Start a lunchtime walking program
  • Use your newsletters or intranet to give updates on the progress of your teams

When do I wear my pedometer?

All the time! Only take your pedometer off when you're going to bed or in any type of water (as your pedometer isn't waterproof). We also advise that you remove your pedometer when taking part in any activity that can be converted into steps on the website, for example cycling, yoga, etc. (see other activities below).

I do other physical activities apart from walking, for example cycling. Can this count towards my step total?

Yes! Steptember isn’t just about walking. We encourage you to get out and do any activity you enjoy. We’ve created an activity conversion table to convert over 40 activities into steps. Simply select this activity when you record your steps on your web page.

I can’t see my activity on the conversion table — does that mean it doesn’t count?

Not necessarily. We’ve done our best to convert as many activities as we can, but it's impossible to include everything - ‘Curling’ for example or ‘Finnish Wife Carrying’! If your activity isn’t represented, try to select an activity that is similar to it. Please feel free to email one of our friendly Steptember team members and we’ll try and have your activity added to next year’s list.

Can I buy an extra pedometer if I lose or break both of mine?

If you need an extra pedometer, please contact the Steptember Team.

Will I ever need to replace the battery in my pedometer?

You shouldn’t need to replace the battery during Steptember. They are built to last the duration of the event. At some point in the future, however, the battery will run out. Simply follow the instructions supplied with your pedometer to change it.

Do I have to enter my steps every day?

We recommend that you enter steps every day to allow a steady journey up your virtual mountain.

Can anyone else see my step entries?

Yes, you should be proud of the steps you have taken. If your friends or family search for your team name, your steps will show.

Can I only enter my steps via the Steptember website, or is there another way?

You can also enter your steps via a smart phone or tablet using the Steptember app. 

What are the other activities that can be converted into steps?


Aerobic Class  Aerobics American football

Aussie Rules 





Circuit Training 

Circuit Training Class 

Combat Class 




Driving Range 



Horse Riding 


Ice Skating 


Kite Boarding 

Manual Wheelchair (pushing)

Manual Wheelchair (using)

Martial Arts 



Power Wheelchair

Racquet Sports 

Resistance Training 

Rock Climbing 

Roller Blading 




Rugby League 


Snow Sport 

Soccer (football) 



 Swimming   Wakeboarding   Water Skiing 
 Weights Class  Wind Surfing   Yoga 

Questions about Steptember

What  is Steptember?

You can read all about Steptember here.

What are the start and end dates for Steptember?

Steptember starts on Tuesday, September 3rd, 2019 and ends at midnight on Monday, September 30th, 2019.

When do registrations open?

Registrations are open!

If you would like to talk to our corporate support team about registering your company, please get in touch with us here

If you are ready to step up and register yourself and up to three others, register now.

When will I receive my Steptember Kit and what does it include?

Steptember Kits will start landing on doorsteps in August, 2019. Please allow 10 working days after registering for your kit to arrive from Australia Post. Each kit includes a pedometer, lanyard, wrist strap and a Steptember leaflet containing great fundraising tips! Steptember kits will be sent to the postal address you enter during registration. Each team member will be sent their own pack. 

Can I register with an international address?

Unfortunately no. Only Australian postal addresses can be entered. If you live overseas and would like to participate, please contact the Steptember team at

How much does it cost?

How much does it cost to join Steptember?

When you register, you’ll receive a Steptember Kit which includes a good quality pedometer to count your steps, some great Steptember fundraising tips, and exclusive access to the Steptember website.

Registration is $25 per adult and $10 for kids.

My organisation has pre-purchased teams, and one of my team members is a child, do we get a discount?

Unfortunately no, all pre-purchased teams are at the fixed cost of $100 for four people, regardless of age.

Reasons to Step Up to the Challenge

• You’ll have great motivation to exercise more. You’ll get off the bus one stop early. You’ll take the stairs instead of the lift. You’ll dance in the supermarket (well, maybe).

• Speaking of: you’ll have more energy. You’ll sleep better. You may even lose a few kilograms – that of course is all win-win!

• You’ll set up some friendly competition in the office and challenge workmates (or as we call them: ‘arch enemies’) you know you can beat!

• Best of all, you’ll feel great knowing that the money you raise is going to a fantastic cause. You’ll be helping kids like Sammy (pictured) with cerebral palsy get the specialised equipment she needs to do basic, everyday things we take for granted, like standing up or moving around.