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Frequently Asked Questions

Get in touch with us: 


Connect directly with the STEPtember support team using our LIVE CHATavailable between 9AM and 5PM (AEST) from Monday to Friday – the quickest way to get answers to your questions!


Send an email to the STEPtember support team via


If you’d like to speak to someone directly, call us on 02 9975 8990. Our phone lines are open between 9AM and 5PM (AEST) from Monday to Friday.